Yvette Rocha
Harlingen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
SOS Personnel
07.2018 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided support to staff and students
- Perform related job duties and responsibilities during absence of regular classroom teacher
Care Provider
Believe
04.2011 - 07.2017
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Entertained, conversed, and read aloud to keep patients mentally alert
Customer Service Representative
DISH Network LLC
10.2007 - 04.2011
- Assist customers over telephone with any cable troubleshooting problems
- Assist customers over telephone with taking payments
- Explain to customers any questions they might have on cable bill.
Assist Receptionist
Health Science Department
- 2008
- Assisted receptionist in all aspects of business operations
- Organize classrooms and lab rooms when instructor was unavailable.
- Managed calendars and coordinated travel arrangements and accommodation for travel instructors to optimize schedules
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
Education
Associate of Applied Science - Health Information Technology
South Texas College
Mcallen, TX05.2024
Skills
- Microsoft Office (10 years), Microsoft Word (10 years), Microsoft Excel (10 years), Microsoft
- Outlook (5 years), Microsoft Powerpoint (10 years), Microsoft Windows (10 years), Internet
- (10 years), Adobe Photoshop (10 years), Customer Service (8 years), Phones (6 years), Fax
- (5 years), Printers (5 years), Hipaa (2 years), Healthcare (7 years), Health insurance knowledge
- (1 year), Children interaction (1 year), Patience (7 years), Transcription (2 years), Verbatim
- Data Confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
SOS Personnel
07.2018 - 05.2019
Care Provider
Believe
04.2011 - 07.2017
Customer Service Representative
DISH Network LLC
10.2007 - 04.2011
Assist Receptionist
Health Science Department
- 2008
Associate of Applied Science - Health Information Technology
South Texas College
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