Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Rodgers

Los Angeles,CA

Summary

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experienced Job Title brings Number+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Customer Care Representative

EBay Store
07.2023 - 11.2023

Caretaker

Vivette Rodgers
01.2021 - 07.2022
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Caregiver

Farnise Lewis
08.2016 - 09.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Substance Abuse Counselor

LADTC
07.2012 - 06.2017
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Kept accurate and detailed records to track and document client progress.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Monitored client progress to make necessary adjustments for client success.

Financial Services

Verizon
07.1997 - 11.1999
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.

Financial Services Representative

Pacific Bell
01.1987 - 08.1996
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.

Education

N/A - Telecommunications

Devry University
Long Beach, CA

Certificate - Substance Abuse

ICDC College - Lawndale
Lawndale, CA
06.2011

Skills

  • Customer Service
  • Appointment Scheduling
  • First Call Resolution
  • Custom Order Management
  • Payment Processing
  • Database Research
  • Data Entry
  • Billing Coordination
  • Customer Relationship Management
  • Problem Resolution
  • Documentation and Reporting
  • Customer Relations
  • Inbound Customer Service
  • Effective Communication
  • Customer Retention
  • Attention to Detail
  • Complaint Handling
  • Decision Making
  • Active Listening
  • Written Communication
  • Call Center Experience
  • Telephone Etiquette
  • Product Knowledge
  • Positive Attitude
  • Adaptability
  • Multitasking
  • Computer Literacy
  • Conflict Resolution
  • Interpersonal Skills
  • Call Documentation
  • Account Management
  • Regulatory Compliance
  • De-Escalation Techniques
  • Calm and Professional Under Pressure
  • Professional Telephone Demeanor
  • Inbound Call Management
  • Transaction Processing
  • Money Handling Abilities
  • Issue and Complaint Resolution
  • Call Center Operations
  • Understanding Customer Needs
  • Calm Under Pressure

Timeline

Customer Care Representative

EBay Store
07.2023 - 11.2023

Caretaker

Vivette Rodgers
01.2021 - 07.2022

Caregiver

Farnise Lewis
08.2016 - 09.2017

Substance Abuse Counselor

LADTC
07.2012 - 06.2017

Financial Services

Verizon
07.1997 - 11.1999

Financial Services Representative

Pacific Bell
01.1987 - 08.1996

N/A - Telecommunications

Devry University

Certificate - Substance Abuse

ICDC College - Lawndale
Yvette Rodgers