Summary
Overview
Work History
Education
Skills
Work Availability
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Timeline
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Yvette Rodriguez

Client Coordinator
Aliso Viejo,CA

Summary

Compassionate & energetic professional with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion. Accommodating and always offering strong history of excellent communication with family members and patients. Committed to helping patients by following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Psychiatric Technician Assistant

A Mission For Michael
San Juan Capistrano, CA
08.2021 - Current
  • Provide care for at least 2 to 6 clients at a time in a residential environment.
  • Able to perform the duties required in every shift
  • Take and monitored vital signs, administered medications, and managed patient behavior.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Organized recreational activities to assist in patient recovery as well as facilitated groups such as ADL's, experiential activity, mind & body connection, life skills and art
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support and always treated clients & families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assessed and resolved urgent situations and conflict; ensured client safety

Processing Department Manager

1st Premier
Mission Viejo, CA
04.2018 - 03.2021
  • Assisted customers with completing loan applications and other paperwork.
  • Negotiated loan terms and conditions for customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Monitored pipelines to track and log status of loans.
  • Developed and maintained relationships with customers, lenders and other third parties.

Administrative Assistant/Senior Mortgage Loan Processor

Capital Home
Santa Ana, CA
06.2014 - 03.2018
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Set up and completed loan submission packages.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Education

Associate of Arts - Criminology

Long Beach City College
Long Beach, CA
09.1991 - 06.1994

Skills

Skilled in Organization & conflict resolution priorization, and Time Management

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Work Availability

monday
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sunday
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Quote

There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson

Timeline

Psychiatric Technician Assistant

A Mission For Michael
08.2021 - Current

Processing Department Manager

1st Premier
04.2018 - 03.2021

Administrative Assistant/Senior Mortgage Loan Processor

Capital Home
06.2014 - 03.2018

Associate of Arts - Criminology

Long Beach City College
09.1991 - 06.1994

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Yvette RodriguezClient Coordinator