Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yvette Rodriguez

Orlando

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist

Humana/Center Well
03.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Patient Registrar

Bronx Care Health System
03.2024 - 12.2024
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.

Tenant Coordinator

MMS Group
06.2023 - 01.2024
  • Facilitated tenant relations, resolving issues for improved satisfaction and retention.
  • Organized community events, enhancing tenant engagement and onboarding efficiency.
  • Addressed tenant concerns promptly, ensuring seamless move-ins and positive experiences.
  • Managed tenant inquiries with meticulous attention, ensuring prompt responses and creating a welcoming atmosphere for all residents.
  • Fostered strong relationships with tenants, enhancing satisfaction and retention through attentive communication and personalized support.
  • Coordinated property inspections to identify potential issues before they escalated into costly repairs or legal disputes.
  • Collaborated with maintenance staff to address tenant requests, resulting in timely repairs and minimal disruption.
  • Provided exceptional customer service when addressing inquiries from both current and prospective tenants, enhancing the overall reputation of the property management company.

Medical Receptionist

Center Well Senior Primary Care
06.2017 - 03.2022
  • Provided a welcoming environment for patients, enhancing their experience and fostering trust in the healthcare services.
  • Managed patient scheduling and inquiries, optimizing appointment flow and reducing wait times significantly.
  • Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing operational efficiency.
  • Cultivated a warm atmosphere for patients, strengthening their trust and satisfaction with healthcare services.
  • Coordinate appointments and payments, enhancing patient care efficiency.
  • Maintain HIPAA compliance with strong communication and organization.
  • Accurately maintained electronic medical records, ensuring seamless healthcare delivery.
  • Streamlined patient check-in/out processes, enhancing operational efficiency.


Assistant Manager

La Marquesina Barber Shop
04.2012 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Business Administration -

University of Phoenix-Arizona
Orlando, FL

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Scheduling
  • Office administration
  • Administrative support
  • Multi-line telephone operation
  • Documentation and reporting
  • Front desk operations
  • Phone etiquette
  • PC proficient

Certification

  • Administrative Professional Foundation - June 2024
  • Administrative Human Resources - June 2024
  • Business Etiquette: Phone, Email, and Text - June 2024
  • Customer Service Foundation- July 2024
  • Introduction to CRM with HUBSPOT- July 2024

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Receptionist

Humana/Center Well
03.2025 - Current

Patient Registrar

Bronx Care Health System
03.2024 - 12.2024

Tenant Coordinator

MMS Group
06.2023 - 01.2024

Medical Receptionist

Center Well Senior Primary Care
06.2017 - 03.2022

Assistant Manager

La Marquesina Barber Shop
04.2012 - 03.2017

Bachelor of Business Administration -

University of Phoenix-Arizona

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Yvette Rodriguez