Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvette Rose

Bloomington,IN

Summary

Dynamic customer service professional with over 20 years of experience in navigating complex healthcare and sales structures while addressing benefit needs during high-pressure situations. Expertise in managing regulatory compliance and departmental standards through effective communication channels, including email, phone, and in-person interactions. Recognized for exceptional organizational skills in resolving customer concerns, maintaining a detail-oriented and adaptable approach. Committed to exceeding sales and support objectives while fostering customer satisfaction through empathetic service and proactive problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator/Front Office Assistant

Indiana Hearing LLC.
02.2022 - Current
  • Managed sensitive patient records and information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and benefits.
  • Acted as a knowledgeable resource for patients seeking information about community resources.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.

Licensed Health Plan Advisor

Bloom Insurance Agency
04.2020 - 10.2022
  • Assist prospects by helping them understand Medicare, their insurance benefits while following HIPAA regulations.
  • Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
  • Able to read and quote healthcare benefits and claims, the ability to explain to customers their summary of benefits/explanation of benefits.
  • Educated customers on in-network versus out of network healthcare providers.
  • Educated members on the differences/advantages of PPO and HMO plans.
  • Educated customers on the late enrollment penalty and special enrollment periods.
  • Familiar with Amcat/Communicator systems, Microsoft Office, Salesforce and Client proprietary programs.

Transit Bus Operator

Bloomington Transit
08.2014 - 07.2015
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Provided information to passengers, including route, schedule and fares.
  • Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
  • Earned good attendance record and built reputation for being on time and ready to work.

Education

High School -

Arlington High School
Indianapolis, IN
10.1994

Skills

  • Inventory management
  • Effective conflict resolution
  • Proficient in time management
  • Report creation
  • Strong organizational skills
  • Staff training support
  • Critical thinking skills
  • Appointment scheduling
  • Transportation planning
  • Conflict mediation
  • Skilled in implementing HIPAA standards
  • Direct sales
  • Credit card payment processing
  • High-energy attitude
  • Customer engagement through calls
  • Client support
  • Quality control
  • Customer service expertise
  • Senior leadership support
  • Product and service knowledge
  • Orientating and training
  • Employee training expertise

Certification

Accident and Health License for multiple States 2022

Timeline

Patient Care Coordinator/Front Office Assistant

Indiana Hearing LLC.
02.2022 - Current

Licensed Health Plan Advisor

Bloom Insurance Agency
04.2020 - 10.2022

Transit Bus Operator

Bloomington Transit
08.2014 - 07.2015

High School -

Arlington High School

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Yvette Rose