YVETTE ROVER
North Las Vegas
Summary
Dedicated hospitality worker with a proven track record in delivering exceptional customer service. Known for effective time management and problem-solving skills, enhancing guest satisfaction and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Swickard Auto Group
Las Vegas, NV
11.2023 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Assisted in managing daily operations to ensure efficient workflow and service delivery.
- Responded promptly to guest inquiries and resolved issues to promote positive experiences.
- Adapted quickly to changing environments, demonstrating flexibility during peak service times.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
Host Home Provider
Dungarvin Nevada
North Las Vegas, NV
03.2019 - 08.2025
- Coordinated individualized care plans for clients, ensuring tailored support and positive outcomes.
- Developed and maintained strong relationships with clients, enhancing trust and communication.
- Monitored client progress, adjusting care strategies to meet evolving needs effectively.
- Facilitated community engagement activities, fostering social inclusion for individuals served.
- Implemented safety protocols to ensure a secure living environment for all clients.
- Collaborated with multidisciplinary teams to optimize care approaches and resource allocation.
- Advocated for client rights and needs within the community, enhancing access to resources and services.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
- Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
- Conducted assessments of potential host homes evaluating suitability based on safety and accessibility requirements.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Patient Care Manager
Intermountain Healthcare
Las Vegas, NV
12.2013 - 04.2022
- Oversaw patient care operations, ensuring compliance with healthcare regulations and standards.
- Implemented quality improvement initiatives to enhance patient safety and satisfaction.
- Developed and managed interdisciplinary care plans for diverse patient populations.
- Coordinated training programs for staff, fostering professional development and team efficiency.
PBX Switchboard Operator
Nevada Orthopedic and Spine Center
Las Vegas, NV
06.2009 - 10.2013
- Operated multi-line PBX system to efficiently manage incoming and outgoing calls.
- Directed callers to appropriate departments, ensuring seamless communication across the organization.
- Maintained accurate call logs and documentation for tracking purposes and operational continuity.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Pomona High School
Pomona, CAGraduate Certificate - Medical Administrative Assistant
Pima Medical Institute
Las Vegas, NV05-2007
Skills
- Customer service
- Time management
- Problem-solving
- Multitasking
- Hospitality services
- Excellent communication
- Computer skills
- Phone and email etiquette
- Active listening
- Teamwork
- Reliability
- Customer satisfaction
Certification
- Hospitality, Swickard Auto 2 years Employee of the month
Languages
English
Full Professional
Timeline
Hospitality Worker
Swickard Auto Group
11.2023 - Current
Host Home Provider
Dungarvin Nevada
03.2019 - 08.2025
Patient Care Manager
Intermountain Healthcare
12.2013 - 04.2022
PBX Switchboard Operator
Nevada Orthopedic and Spine Center
06.2009 - 10.2013
High School Diploma -
Pomona High School
Graduate Certificate - Medical Administrative Assistant
Pima Medical Institute