Yvette Salazar
El Paso
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Kitchen Manager
BienVivir Senior Health Services
El Paso
11.2013 - 06.2014
- Coached staff on strategies to enhance performance and improve customer relations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Sales Associate
Verizon Wireless
Wentzville
07.2013 - 10.2013
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cashier
Conn’s
El Paso
01.2012 - 01.2013
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
Manager
Cracker Barrelan
El Paso
01.2004 - 01.2006
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
Manager
Landry’s Seafood House
El Paso
01.2002 - 01.2004
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
CNA -
Anamarc
El Paso, TX01.2012
Culinary Arts / Restaurant Management -
Arts Institute of Phoenix
Phoenix, AZ01.2002
High School -
Montwood High School
El Paso, Texas01.1996
Skills
- Inventory management
- Employee training
- Customer service
- Staff scheduling
- Conflict resolution
- Effective communication
- Time management
- Leadership
- Ordering supplies
Timeline
Kitchen Manager
BienVivir Senior Health Services
11.2013 - 06.2014
Sales Associate
Verizon Wireless
07.2013 - 10.2013
Cashier
Conn’s
01.2012 - 01.2013
Manager
Cracker Barrelan
01.2004 - 01.2006
Manager
Landry’s Seafood House
01.2002 - 01.2004
CNA -
Anamarc
Culinary Arts / Restaurant Management -
Arts Institute of Phoenix
High School -
Montwood High School
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