Summary
Overview
Work History
Education
Skills
Timeline
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Yvette Sanchez

Rancho Cucamonga,CA

Summary

Dynamic leader with a proven track record at Walmart, enhancing team productivity and streamlining operations. Expert in fostering teamwork and collaboration, coupled with exceptional coaching and mentoring abilities. Achieved significant improvements in staff development and operational efficiency, leveraging skills in communication and people management.

Overview

14
14
years of professional experience

Work History

Digital Team Lead

Walmart
01.2024 - 08.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed over 30 associates.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.

Digital Academy Trainer

Walmart
07.2023 - 01.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.

Personal Shopper

Walmart
06.2020 - 06.2023
    • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
    • Consistently met deadlines and quality goals for accuracy and timeliness.
    • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
    • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Server

Applebee's Neighborhood Grill
01.2017 - 12.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Hibbett Sports
06.2016 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Garden Center Associate

Home Depot
04.2016 - 05.2016
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
  • Watered the plants for four hours daily.

Team Member Cashier

Stripes Convenience Stores
02.2016 - 05.2016
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Restaurant Team Member

Jack In The Box
09.2015 - 03.2016
    • Processed payments and counted change to complete transactions.
    • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
    • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
    • Promoted customer loyalty by efficiently handling food and service complaints.
    • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
    • Prepared recipe ingredients by washing, peeling, cutting and measuring.
    • Took food orders from patients and families, and explained offerings.
    • Checked completed orders for accuracy and bagged meals for easy carrying.
    • Filled and mixed soft drinks, water, teas and shakes.
    • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
    • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
    • Cooked batches of food according to standard recipes.
    • Performed shift change tasks each day to keep store efficient and neat.
    • Handled cash and credit card transactions at the drive-thru to promote timely order completion.
    • Suggested add-on items like desserts and side dishes, which increased revenues through upselling.
    • Restocked food items, including condiments and toppings, when inventory ran low.
    • Observed strict procedures regarding food handling and sanitation to prevent food borne illnesses.

Cashier Sales Associate

Mc Donald's
05.2010 - 10.2011
    • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
    • Followed standardized procedures for issuing cash refunds.
    • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
    • Interacted with customers and resolved customer complaints with friendly, service-oriented support.
    • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
    • Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
    • Entered all sales into cash register to record purchases.
    • Processed POS transactions, including checks, cash and credit purchases or refunds.
    • Used POS system to enter orders, process payments, and issue receipts.
    • Assisted customers by answering questions and fulfilling requests.
    • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Counted cash in register drawer at beginning and end of shift.

Education

Medical Billing Coding Specialist - Medical

Southwest Texas Junior College
Del Rio, TX
06.2022

Some College (No Degree) - HVAC Installation And Repair

Blinn College
Bryan, TX

GED - undefined

Del Rio High School
Del Rio, TX
2012

Skills

  • Bilingual
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Coaching and Mentoring
  • Documentation And Reporting
  • Customer Focus

Timeline

Digital Team Lead

Walmart
01.2024 - 08.2024

Digital Academy Trainer

Walmart
07.2023 - 01.2024

Personal Shopper

Walmart
06.2020 - 06.2023

Server

Applebee's Neighborhood Grill
01.2017 - 12.2020

Sales Associate

Hibbett Sports
06.2016 - 10.2016

Garden Center Associate

Home Depot
04.2016 - 05.2016

Team Member Cashier

Stripes Convenience Stores
02.2016 - 05.2016

Restaurant Team Member

Jack In The Box
09.2015 - 03.2016

Cashier Sales Associate

Mc Donald's
05.2010 - 10.2011

Medical Billing Coding Specialist - Medical

Southwest Texas Junior College

Some College (No Degree) - HVAC Installation And Repair

Blinn College

GED - undefined

Del Rio High School

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Yvette Sanchez