Yvette Sanders
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at Empire Today Flooring, excelling in resolving complex customer issues and exceeding satisfaction goals. Expert in CRM systems and adept in both verbal and written communication, I ensure efficient problem-solving and high customer retention through active listening and empathy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Repair Representative
Empire Today Flooring
Northlake, IL
05.2021 - 09.2023
- Assisted customers with repair and warranty issues for flooring products, managing inquiries, and coordinating with technicians to provide timely solutions.
- Used CRM systems to track and resolve complaints, ensuring a customer satisfaction rate that exceeds department goals.
- Developed relationships with clients by providing clear communication, updates, and follow-up calls, ensuring customer retention and positive feedback.
PSE Clerk
United States Postal Service, USPS
Chicago, IL
11.2009 - 05.2021
- Managed front-line customer service tasks, including processing mail, packages, and payments, while providing efficient service to meet customer needs.
- Handled high-volume customer interactions, maintaining accuracy and a calm demeanor under pressure.
- Assisted with inventory management, logistics, and resolving delivery issues, ensuring timely and accurate service.
Customer Service Representative/Dispatcher
Xfinity Comcast
Chicago, IL
11.2007 - 11.2009
- Dispatched service calls and coordinated schedules for field technicians, optimizing daily routes for efficiency.
- Handled incoming customer service calls, troubleshooting, and escalating issues to ensure quick resolutions.
- Communicated with field teams and customers to confirm appointments, follow-ups, and status updates, resulting in improved service delivery metrics.
Education
Some College (No Degree) - Psychology
Triton College
River Grove, IL12-2015
Graduate Certificate - Cosmetology
Empire Beauty School
Lisle, IL11-2011
Skills
- Customer Service Excellence: Skilled in active listening, empathy, and conflict resolution to provide a positive customer experience
- Communication: Strong verbal and written communication skills for clear customer and team interactions
- Problem Solving: Proven ability to troubleshoot and resolve complex issues efficiently
- Multi-Tasking & Organization: Adept at managing multiple priorities, including customer inquiries, scheduling, and data entry
- Technical Proficiency: Familiar with CRM systems, dispatch software, and standard office tools (MS Office Suite)
Certification
- Communication Skills for Customer Service
- Conflict Resolution and De-escalation Certificate
References
References available upon request.
Timeline
Customer Service Repair Representative
Empire Today Flooring
05.2021 - 09.2023
PSE Clerk
United States Postal Service, USPS
11.2009 - 05.2021
Customer Service Representative/Dispatcher
Xfinity Comcast
11.2007 - 11.2009
- Communication Skills for Customer Service
- Conflict Resolution and De-escalation Certificate
Some College (No Degree) - Psychology
Triton College
Graduate Certificate - Cosmetology
Empire Beauty School
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