Yvette Santos
Austin,TX
Summary
Accomplished Registered Nurse with a proven track record at Ascension Seton, adept in emergency triage and delivering patient-centered care. Skilled in Advanced Cardiovascular Life Support and fostering privacy and confidentiality, I excel in high-pressure environments, significantly enhancing patient outcomes. Equipped with excellent communication skills and a dedication to learning, ready to tackle new challenges and contribute to team success and organizational goals with enthusiasm and commitment to quality care.
Overview
7
7
years of professional experience
Work History
Registered Nurse, Emergency Department
Ascension Seton Southwest
07.2023 - Current
- Collaborated with physicians and providers to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Teamed on trauma and emergency interventions involving serious head injuries, wounds, and thoracic trauma.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Nurse Extern
St David's Medical Center Emergency Department
09.2022 - 01.2023
- Obtained and recorded initial and ongoing patient information including, vital signs, height and weight, performed EKGs and blood glucose checks.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Obtained collections for diagnostic tests such as inserting IVs for lab draws and urinary catheters ensuring accuracy of labels and timely transfer of specimens.
- Participated in Code Blue calls in calm and timely manner.
- Documented and communicated patient information in EMR system for accurate tracking while effectively complying with HIPAA laws and preventing information breaches.
Patient Service Coordinator
Austin Regional Clinic
02.2021 - 04.2022
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Acted as main point of contact for patients, doctors, in-office, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Collected copay and balance payments for all in-person patients, consistently surpassing collection goals each month.
- Answered multi-line phones and either directed callers to appropriate party or handle their needs myself.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Patient Care Consultant
Buckingham Center for Facial Plastic Surgery
02.2018 - 02.2019
- Trained new staff on filing, phone etiquette, other office duties, product knowledge, surgical and non-surgical procedures, and treatments.
- Communicated with insurance companies to verify benefits and obtained precertification/authorization for surgeries as appropriate.
- Managed payments for surgical and non-surgical procedures and retail Prepared and mailed out birthday cards, retention letters, and thank you cards for patient/guest referrals.
- Managed the creation and scheduling of monthly newsletter emails, flyers of ongoing specials, and all social media posts.
Education
Bachelor of Science - Nursing
Austin Community College
Austin, TX08-2024
Associate of Science - Nursing
Austin Community College
Austin, TX05-2023
Skills
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Trauma Nursing Core Course (TNCC)
- Basic Life Support (BLS) Provider
- Airway Management
- Privacy and confidentiality
- Emergency Triage
- Medication Administration
- Infection Control
Languages
Spanish
Native or Bilingual
Timeline
Registered Nurse, Emergency Department
Ascension Seton Southwest
07.2023 - Current
Nurse Extern
St David's Medical Center Emergency Department
09.2022 - 01.2023
Patient Service Coordinator
Austin Regional Clinic
02.2021 - 04.2022
Patient Care Consultant
Buckingham Center for Facial Plastic Surgery
02.2018 - 02.2019
Bachelor of Science - Nursing
Austin Community College
Associate of Science - Nursing
Austin Community College
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