Yvette Sawyers-Ortiz
Homestead,FL
Summary
Results-driven professional known for adaptability and a proactive approach, demonstrating a strong work ethic and effective communication skills. Proven ability to learn quickly and contribute to team success, aligning efforts with organizational goals. Experience in collaborating within dynamic environments to enhance operational efficiency.
Overview
32
32
years of professional experience
Work History
Master Social Worker SBP
Community Health Of South Florida
Miami, FL
01.2024 - Current
- Developed individualized service plans with clients to address their identified goals.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Collaborated with family members to provide comprehensive support services to clients.
- Provided crisis intervention services to individuals in need.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Provided crisis intervention services, as needed.
Family Support Service
New Horizon Mental Health Center
Miami, FL
04.2019 - 07.2024
- Participated in multidisciplinary team meetings regarding clients' progress and treatment plan implementation.
- Conducted home visits to assess the safety of family environment and provide support services as needed.
- Collaborated with other agencies to facilitate access to additional resources for clients' needs.
- Provided emotional support during times of stress or crisis.
- Maintained detailed records of client interactions and progress towards goals.
- Counseled clients on how best to manage challenging behaviors exhibited by children or adolescents.
- Assessed family needs and developed service plans to meet those needs.
- Coordinated communication between various service providers and families in order to ensure continuity of care.
- Provided case management services to families in need.
- Created individualized service plans based on each family's unique needs.
- Facilitated referrals to community resources such as housing, employment, education, and health care services.
- Educated families on parenting skills, budgeting, nutrition, life skills.
Case Manager
Children's Home Society Of Florida Southeastern
Miami, FL
01.2019 - 11.2019
- Provided referrals to appropriate health care providers or other community resources.
- Counseled clients on available resources within the community that could help meet their needs.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Attended court hearings as a representative of the organization when needed.
- Developed individualized care plans with input from clients and their families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Participated in professional development activities related to case management best practices.
- Compiled reports on cases and submitted them to supervisors as required.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Reviewed treatment plans against individual goals and healthcare standards.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Clerk
Department Of Veterans AffairsMiami VA Hospital
Miami, FL
08.2011 - 12.2017
- Processed customer payments accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
- Entered data into computer systems accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered customer inquiries via phone and email.
- Utilized computer software programs to create reports, labels, forms.
Restaurant Manager
Braziliana
Islamorada, FL
08.2010 - 08.2011
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed accounts payable, accounts receivable and payroll.
Restauarant Manager
Jimmy Johnson's Big Chill
Keymar, FL
05.2007 - 07.2010
- Resolved conflicts among employees in an effective manner.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Armed Nuclear Security Officer
Turkey Point Nuclear Power Plant
Florida City, FL
12.2005 - 09.2007
- Maintained constant communication with central command center regarding any incidents or emergencies.
- Patrolled exterior perimeter of facility using foot patrol methods while carrying a firearm.
- Prevented unauthorized access to restricted areas by enforcing access control protocols.
- Adhered strictly to established regulations concerning use of force in order to protect life property.
- Provided protection against theft, sabotage, terrorism, espionage, illegal entry, vandalism and assault.
- Investigated alarms and disturbances by searching buildings, grounds, and other areas as necessary.
- Assisted with screening visitors before allowing them access into secure areas.
- Attended training sessions on firearms usage and self-defense tactics.
- Responded quickly to emergency situations such as fire alarms or bomb threats.
- Utilized metal detector wands to search individuals upon entrance into secure areas of the facility.
- Operated X-ray machines and other security devices to detect unauthorized items entering or leaving the premises.
- Performed daily checks of security cameras to identify any potential threats or suspicious activity.
Aviation Structural Mechanic
United States Navy, USN
Norfolk , VA
09.1992 - 02.1999
- Constructed jigs, fixtures, templates and other special tools required for aircraft repairs.
- Repaired structural damage to aircraft in accordance with manufacturer's specifications.
- Maintained records related to inspection results, repairs done and spare parts used during maintenance activities.
- Performed troubleshooting operations on malfunctioning airplane systems such as hydraulic lines or fuel tanks.
- Assembled subassemblies made up of sheet metal parts into larger assemblies using bolts, nuts, screws and rivets.
- Inspected rivets used in the assembly of various types of aircraft structures according to established standards.
- Operated overhead cranes or forklifts to lift heavy objects during maintenance activities.
- Removed damaged or worn out parts from airframes and replaced them with new ones.
- Performed inspections and maintenance of aircraft components, including engines, wings, and landing gear.
- Ensured that safety regulations are followed at all times while performing repair or maintenance tasks.
Education
Master of Science - Social Work
Florida International University
Miami, FL04-2021
Associate of Science - Social Work
Miami Dade College
Miami, FL05-2016
Associate of Arts - Information Technology
Florida Career College
Miami, FL05-2015
High School Diploma -
William Fleming High School
Roanoke, VA06-1990
Skills
- Grief and bereavement counseling
- Structural family therapy
- Motivational enhancement therapy
- Behavioral therapy
- Service planning
- Emergency intervention
- Cognitive behavioral therapy
- Trauma-informed therapy
- Psychosocial assessment
- Client documentation
- Substance abuse counseling
- Case needs assessments
- Referrals and networking
- Treatment Planning
- Crisis intervention
- CPR, first aid, AED
- Case management
- Psycho-social assessments
Accomplishments
- phi alpha
References
References available upon request.
Timeline
Master Social Worker SBP
Community Health Of South Florida
01.2024 - Current
Family Support Service
New Horizon Mental Health Center
04.2019 - 07.2024
Case Manager
Children's Home Society Of Florida Southeastern
01.2019 - 11.2019
Clerk
Department Of Veterans AffairsMiami VA Hospital
08.2011 - 12.2017
Restaurant Manager
Braziliana
08.2010 - 08.2011
Restauarant Manager
Jimmy Johnson's Big Chill
05.2007 - 07.2010
Armed Nuclear Security Officer
Turkey Point Nuclear Power Plant
12.2005 - 09.2007
Aviation Structural Mechanic
United States Navy, USN
09.1992 - 02.1999
Master of Science - Social Work
Florida International University
Associate of Science - Social Work
Miami Dade College
Associate of Arts - Information Technology
Florida Career College
High School Diploma -
William Fleming High School
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