Raymond Chase
Social Work
White Plains,Maryland
Summary
Has a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly. • Possesses the ability to communicate effectively in person, over the phone, and via text. • Has strong leadership skills and the ability to work with others to resolve customer complaints. • Exhibits self-motivation, the ability to multitask, and pay close attention to small details. • Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise. • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment. • Displays the ability to work in a collaborative and team-oriented environment
Overview
34
34
years of professional experience
Work History
Customer Service Specialist
Howard University Hospital
Washington, DC, District Of Columbia
05.2019 - Current
- Routing calls throughout the Hospital
- Assisting In Emergency Codes;
- Paging all parties dealing with particular emergency codes that come through
- Greeted customers
- Resolved customer Issues
- Collect and document orders
- Medical terminology
- Assist customers with a warm and professional Attitude
- Answer any and all questions that are presented
Assistant Case Manager
Department-Homeland Security
Washington, DC, District Of Columbia
04.2017 - 05.2019
- DHS - Washington, DC
- Routing calls throughout the department and responding to clients' needs. In addition, to updating them on their processes.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
Bus Operator
Metropolitan Transportation Authority
Washington, DC, District Of Columbia
08.2003 - 05.2019
- Bus Operator Metropolitan Transportation Authority, Washington, DC
- Transported passengers safely along prescribed routes according to tight schedules.
PBX Switchboard Operator
Marriott Wardman Park Hotel
Washington, DC, District OF Columbia
03.1994 - 05.2003
- Managed, telephone switchboard and routed incoming calls to the appropriate people.
Washington
05.2019 - 08.2022
- Has a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly
- Possesses the ability to communicate effectively in person, over the phone, and via text
- Has strong leadership skills and the ability to work with others to resolve customer complaints
- Exhibits self- motivation, the ability to multitask, and pay close attention to small details
- Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise
- Exhibits the ability to prioritize tasks and complete them in a high-pressure environment
- Displays the ability to work in a collaborative and team-oriented environment.
Education
High School Diploma -
Ballou Stay
Suitland, MD06.1984
Skills
Administrative Assistance
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Effective Written and Verbal Communication
- Data Entry and Maintenance
- Valid Driver's License
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Complaint Reviews
- Document and Records Management
- Business Correspondence
- Ability to Work Independently
- Administrative and Office Support
- English
- Details
- Skills
- Languages
Timeline
Customer Service Specialist
Howard University Hospital
05.2019 - Current
Washington
05.2019 - 08.2022
Assistant Case Manager
Department-Homeland Security
04.2017 - 05.2019
Bus Operator
Metropolitan Transportation Authority
08.2003 - 05.2019
PBX Switchboard Operator
Marriott Wardman Park Hotel
03.1994 - 05.2003
High School Diploma -
Ballou Stay
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