Yvette Silvestre
Riverside,CA
Summary
Skilled in customer service and bilingual communication, I excelled at Lowes by ensuring high customer satisfaction and resolving conflicts with professionalism. My ability to collaborate effectively and manage time efficiently contributed to positive customer experiences, demonstrating my commitment to excellence and teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Lowes Customer Service Associates
Lowes
07.2022 - Current
- Helped many customers each day with a friendly attitude, focusing on making sure they were satisfied.
- Handled customer complaints calmly and professionally, leading to positive outcomes and happy customers.
- Kept a strong understanding of products to give accurate information and help customers make good choices.
- Answered customer phone calls quickly to reduce wait times and improve their experience.
Inland Respite Worker
Inland Regional Center
06.2020 - 09.2024
- Improved client well-being by giving caring and reliable support during breaks for their usual caregivers.
- Built strong connections with clients and their families, making them feel comfortable and heard.
- Always kept client information private to protect their privacy.
- Made sure care was consistent by helping clients smoothly transition between regular and respite caregivers.
Education
Nursing Science
Riverside City College
Riverside, CA05-2026
High School Diploma -
Ramona High School
Riverside, CA05-2020
Skills
- Customer service
- Customer support
- Bilingual
- Team collaboration
- Time management
- Effective Communication
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Lowes Customer Service Associates
Lowes
07.2022 - Current
Inland Respite Worker
Inland Regional Center
06.2020 - 09.2024
Nursing Science
Riverside City College
High School Diploma -
Ramona High School
Similar Profiles
Austin SisoukrathAustin Sisoukrath
Specialty Sales Manager at LowesSpecialty Sales Manager at Lowes
Santiago MagallanesSantiago Magallanes
Cashier at LowesCashier at Lowes
Kellie KeliiholokaiKellie Keliiholokai
Head Cashier (Customer Service) at LowesHead Cashier (Customer Service) at Lowes
Noah BridgesNoah Bridges
Sales Associate at LowesSales Associate at Lowes
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works