Yvette Smith
Summary
Meticulous Accounting Technician I with skilled accounting, mathematical and software experience. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accounting Technician I
Riverside County Department Of Waste Resources
08.2020 - Current
- Maintain financial accounting & tracking of over 50 utility accounts.
- Track invoices by cataloging, vouchering, debits, and credits on multiple spreadsheets.
- Utilize a variety of county software programs such as PeopleSoft, RivcoPro, AssetWorks, and additional search engines when further research is required.
- Communicate with vendors via email and phone to ensure rapid and accurate reconciliation of debits, credits and supporting documentation.
- Calculate expenditures for all fuel usage in various locations, complete data entry in Assetworks.
- Created multiple Excel spreadsheets containing and tracking complex calculations and information needed to streamline and update procedure protocols.
- Process and document employee expenditure reimbursements for all department locations.
- Formulate and process the monthly PCard expenses for multiple card holders in the department.
- Knowledgeable in protocols for Petty-Cash processing and documentation.
- Assist accounts receivables by processing prepaid deposits and documenting information in the Tides county software program.
- Uphold all county rules, policies, and procedures to ensure confidentiality and security of customer personal identifiable information.
- Assist accounts receivables with daily deposits and reconciliations for daily auditing.
- Participate in quarterly department inventory processes and recording.
- Facilitate uniform ordering and tracking for all staff in 15 locations through out the department.
- Journal entries and quarterly inventory procedures.
Eligibility Service Clerk
Department of Public Social Services
01.2020 - 08.2020
- Conducted phone interviews with customers to determine eligibility services; indexing and journaling all information retrieved from customer interaction
- Assisted customers in completing proper required documentation determining eligibility for public assistance programs, reviewing documentation for accuracy and completeness
- Exercised exceptional interpersonal skills to make a good impression and establish rapport and open lines of communication; using bilingual Spanish interpret when applicable in assisting customers in person or via phone
- Anticipated the needs of customers, team, leadership, and other departments to ensure their seamless and positive experience
- Efficiently processing program contracts; by meticulously requesting, collecting, reviewing, tracking, and submitting billing
- Updated information and creating records in CRM and Sharepoint; also utilizing C-IV for research and updates to customer account information
- Ensuring all compliance with county rules & regulations and understanding and adherence to all program policy & procedures
- Ability to protect the confidentiality and security of customer personal identifiable information
- Excellent knowledge of and ability to research community resources
- Maneuvered office tasks such as filing, printing, faxing, image scanning, and answering customer phone calls
- Reviewed and monitoring department email inboxes for new contracts, extensions, agreements, and modifications
- Applied organizational and accounting talents to audit and update subsidy accounts and files
- Submitted vehicle log reports in a timely manner
- Used computers to generate reports, spreadsheets, and conduct research; proficient in utilizing different computer systems
- Participated in all staff meetings, conferences and teleconference meetings when scheduled.
Office Manager & Client Accounts
Southern California Addiction Center
03.2018 - 06.2019
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Worked closely with clinical staff to provide the best possible solutions for client care
- Managed accounts payables and accounts receivables with an average of two hundred active accounts
- Diligently handled medical billing accounts & client accounts using QuickBooks with weekly, and monthly report deadlines
- Prepared budget requests and monitored the program budget; determined staffing and program needs
- Planned and implemented alcohol and other drug programs including annual program plans
- Complied with state and federal laws, HIPAA rules, and regulations
- Assisted with state and federal officials with program audits; responded to audits and recommended program changes
- Prepared a variety of reports, correspondence and informational literature, designed reports and forms
- Served as a liaison between Health Care Services and community agencies
- Provided real-time scheduling support by booking appointments and preventing conflicts
- Processed and documented customer payments cash, checks, and credit card transactions
- Maintained a petty cash lock box, made banking deposits to financial institutions.
- Maintained computer and physical filing systems.
Behavioral Health Technician
Diamond Recovery
04.2015 - 09.2016
- Provided support and assistance to clients while in substance abuse treatment
- Communicated and worked with clinical staff and management to ensure that client rules and regulations are being met
- Completed all applicable paperwork, medical logs, shift reports, etc
- Conducted group discussions and education classes; worked with groups to provide a supportive environment; to encourage clients to remain substance free
- Participated in training programs to achieve and maintain group facilitator skillfulness
- Assisted in the treatment of mental health conditions under the direction of a doctor or registered nurse
- Responsibilities also included providing basic care, observing and responding to changes in patient care needs, participated in the admissions processes, helped patients through the discharge process, and documented vital signs
- Identified and appropriately responded to clients in crisis
- Conducted breathalyzer and urinalysis tests as needed
- Complied with all HIPAA rules, laws, and regulations ensuring best possible client care and security
- Performed special project assignments such as assisting in developing, implementing, and modifying curricula
- Used different computer systems such as Kipu, Alleva, and various spreadsheets
- I gathered and analyzed data and maintained records; prepared a variety of reports, and correspondence
- Served as a liaison between medical staff and supervisors
- Maneuvered, office tasks, such as filing, printing, faxing, setting up for meetings, and reordering supplies.
Personal Banker
JPMorgan Chase
11.2010 - 04.2015
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Profiled customers effectively to identify needs and match bank products
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
- Self-developed pipelines of customers and prospective clients
- Verified amounts and integrity of every check or funds transfer
- Examined checks for identification and endorsement
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Participated in bank business promotion activities; also, in weekly and monthly staff sales meetings
- Accomplished all monthly sales goals, becoming top banker in the region 10 times during my employment
- Participated in extensive computer training assessments on work procedures, workflow, and reports, understanding job-specific functions and tasks
- Performed all teller duties when needed, such as making cash deposits, processing credit card and loan payments, depositing and cashing checks, issuing withdrawals, recording night and mail deposits
- Responsible for multiple TCD cartridges, and vaults
- Balanced daily cash deposits and vault inventory with zero error rate
- Processed invoices and checks and maintained daily cash logs and deposits
- Complied with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Complied with all regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, the Privacy Act and Community Reinvestment Act
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information
- Created detailed financial models and applied analytical tools to facilitate variance analysis
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
Cosmetology -
Marinello School of Cosmetology
Moreno Valley, CAHigh School Diploma -
South Dade High School
Miami, FLSkills
- Accounts Payable & Accounts Receivable expertise
- Data entry and 10-Key
- Vendor Record Management
- Analytical Reasoning
- Internal controls and audits
- Payment processing & reconciliation
- Financial reporting
- Bookkeeping operations
- Account reconciliations
Certification
- First Aid Certification
- CPR Certification
- RADT-1
Languages
Spanish
Timeline
Accounting Technician I
Riverside County Department Of Waste Resources
08.2020 - Current
Eligibility Service Clerk
Department of Public Social Services
01.2020 - 08.2020
Office Manager & Client Accounts
Southern California Addiction Center
03.2018 - 06.2019
Behavioral Health Technician
Diamond Recovery
04.2015 - 09.2016
Personal Banker
JPMorgan Chase
11.2010 - 04.2015
Cosmetology -
Marinello School of Cosmetology
High School Diploma -
South Dade High School
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