Yvette Smith
Phoenix,AZ
Summary
Driven professional with a track record of enhancing client satisfaction and streamlining intake processes at Yuma Regional Medical Center. Excelled in confidentiality practices and effective communication, achieving significant improvements in client advocacy and service delivery. Skilled in data entry and teamwork, I bring a results-focused approach to meeting complex client needs and fostering community partnerships.
Overview
15
15
years of professional experience
Work History
Intake Specialist Volunteer
Yuma Regional Medical Center
07.2020 - Current
- Prioritized tasks efficiently during peak periods of activity, ensuring that all clients received prompt attention despite resource constraints.
- Developed strong working relationships with community partners, enhancing collaboration on shared initiatives and goals.
- Collaborated with team members to identify areas for improvement within the intake process, leading to increased efficiency and client satisfaction.
- Supported the outreach efforts of the organization, increasing community awareness of available services and resources.
Assistant Manager
Sally Beauty
10.2020 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Human Resources Clerk
Sky Lounge
01.2010 - 10.2018
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
Education
High School -
Kofa High School
Yuma, AZAssociate Of Business Administration -
Carrington College - Phoenix
Phoenix, AZSkills
- Data entry proficiency
- Confidentiality Practices
- Active Learning
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Effective Communication
- Decision-Making
- Certified in CPR/AED
- Relationship Building
- Microsoft Office
- Documentation skills
- Client Needs Assessments
- Task Prioritization
- Client Advocacy
- Self Motivation
- Maintaining Client Records
- Medical Terminology
- Behavioral Management
- Care Coordination
- Computer Literacy
- Goal Setting
- Professionalism
- Policy understanding
- Document Management
- Patient relationship management
- Data Confidentiality
- Data Entry Software
- Resident support
- Case Management
- Client Intakes
- Issue Reporting
- Client Screening
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Sally Beauty
10.2020 - 07.2024
Intake Specialist Volunteer
Yuma Regional Medical Center
07.2020 - Current
Human Resources Clerk
Sky Lounge
01.2010 - 10.2018
High School -
Kofa High School
Associate Of Business Administration -
Carrington College - Phoenix
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