YVETTE TAFOLLA
New Carlisle
Summary
Bilingual professional with over 6 years of experience in case management and customer service. Demonstrated ability to enhance client satisfaction and streamline processes. Seeking to contribute expertise in care coordination to drive organizational success.
Overview
7
7
years of professional experience
Work History
K-12 Hispanic Outreach Navigator
Catholic Social Services of Miami Valley-Dayton, OH
02.2025 - Current
- Utilized Apricot case management software to document client encounters accurately.
- Served as primary support for updating client records within agency database.
- Ensured meticulous maintenance of case files, documenting all necessary interactions and services.
- Acquired knowledge of community resources for Hispanic/Latino populations in Greater Dayton area.
- Conducted outreach initiatives to strengthen partnerships with schools and families.
- Provided services with cultural competence, facilitating language access when required.
Maternal and Infant Outreach Worker
Catholic Charities Nashville-Nashville, TN
02.2024 - 02.2025
- Recruits and enrolls families by conducting outreach at local community centers, events, and health fairs.
- Makes monthly home visits to listen, provide support, education, information, and referrals.
- Prepares and delivers maternal and infant health education in accordance with grant outcomes to all enrolled clients/families.
- Supports data collection required by the state and MIHOW
- Serves as a role model for healthy lifestyles and positive parenting skills.
- Gathers and documents information on each family following enrollment and each home visit.
- Advocates on behalf of the family and builds relationships with medical, social service, and other community organizations.
- Helps families access community resources and connects them to other services and agencies.
- Participates in orientation and ongoing training to improve knowledge and skills in maternal and child health, child development, family life, and parenting.
- Actively looks for training and partnerships to build a relevant training bank for the team.
- Seeks out training on relevant topics to health pregnancy, positive parenting, and child development.
- Participates in regional training events.
- Additional duties as assigned.
Patient Navigator
Neighborhood health-Nashville, TN
08.2023 - 11.2023
- Insured children and uninsured pregnant women apply for TennCare/CoverKids on or before their date of service;
- # uninsured parents/caretaker relatives of minor children under the federal poverty level apply for TennCare on or before their date of service;
- # uninsured adults age 18-64 under the federal poverty level apply for CoverRx on their date of service; and
- # Medicare enrollees who are at or below 135% of the federal poverty level apply for the Medicare Savings Program on their date of service.
- # Ensured those patients ineligible for health coverage programs apply for and enroll in pharmacy patient assistance programs (PAPs) so these patients can obtain the prescription medications they need.
- # Remains up-to-date on new policies and procedures as they are implemented in order to ensure accurate eligibility determination and enrollment.
Bilingual Engagement Specialist
Carebridge-Nashville, TN
09.2022 - 03.2023
- Documented all interactions while managing inbound and outbound inquiries effectively.
- Achieved personal and team metrics through strategic outreach efforts.
- Performed telephonic outreach to connect with eligible members of home and community-based services.
- Facilitated scheduling of initial appointments for members, caregivers, and family representatives through effective communication.
Outreach-enrollment Coordinator
Nurse Family Partnership-Nashville, TN
05.2021 - 12.2021
- Cultivate professional relationships with community organizations.
Medical Assistant
Neighborhood Health-Nashville, TN
02.2020 - 05.2021
- Prepared examination rooms by greeting patients and ensuring readiness for providers.
- Assessed patient needs through effective communication, providing necessary education and resources.
- Verified completeness of patient demographic information for accuracy.
- Accurately obtained and documented vital signs and patient data in medical records.
- Recorded comprehensive patient history and physical information within medical records.
- Executed LARC record keeping to support regulatory requirements.
Medical Assistant
Primary Care Clinic-Franklin, TN
02.2019 - 11.2019
- Facilitated patient flow by greeting individuals and escorting them to examination rooms.
- Ensured accurate maintenance of patient medical records through diligent organization.
- Delivered compassionate interaction, providing support to patients and families during visits.
- Collected payments including co-pays and outstanding balances to enhance financial processes.
- Prepared patients thoroughly for examinations and treatments, ensuring comfort and readiness.
- Provided clinical support across diverse studies, contributing to program success.
- Maintained a professional demeanor while assisting patients during their appointments.
Education
Associate in Applied Science (A.A.S.) -
DAYMAR COLLEGE
Nashville, TN06.2019
Medical Assistant - undefined
FORTIS INSTITUTE
Nashville, TN01.2019
High School Diploma - undefined
SOUTH PALMS GARDEN HIGH SCHOOL
Weslaco, TX05.2005
Skills
- Material distribution for recruitment
- Reviewing documentation processes
- Understanding of medical terminology
- Excellence in customer service
- Awareness building for NFPs
- Utilization of EMR systems
- Management of medical records
- Expertise in case management practices
- Presentation skills in PowerPoint
- Proficiency in Microsoft Office applications
- Fluency in English and Spanish
- Expertise in patient intake processes
- Specialty knowledge in women’s health care
- Skills in effective communication
- Proficiency with Excel spreadsheets
- Skills in professional interactions and engagement
- Medical terminology
- CUSTOMER SERVICE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
K-12 Hispanic Outreach Navigator
Catholic Social Services of Miami Valley-Dayton, OH
02.2025 - Current
Maternal and Infant Outreach Worker
Catholic Charities Nashville-Nashville, TN
02.2024 - 02.2025
Patient Navigator
Neighborhood health-Nashville, TN
08.2023 - 11.2023
Bilingual Engagement Specialist
Carebridge-Nashville, TN
09.2022 - 03.2023
Outreach-enrollment Coordinator
Nurse Family Partnership-Nashville, TN
05.2021 - 12.2021
Medical Assistant
Neighborhood Health-Nashville, TN
02.2020 - 05.2021
Medical Assistant
Primary Care Clinic-Franklin, TN
02.2019 - 11.2019
Medical Assistant - undefined
FORTIS INSTITUTE
High School Diploma - undefined
SOUTH PALMS GARDEN HIGH SCHOOL
Associate in Applied Science (A.A.S.) -
DAYMAR COLLEGE
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