Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carlos Ayala

New Braunfels,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

General Manager

Ontrac
07.2023 - Current
  • Led a group of all new Operation Managers during the opening of the new San Antonio building during the Texas Expansion
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Fostered culture of continuous improvement ( Kaizen ), introducing regular review sessions that boosted team performance and morale.
  • Assisted in recruiting, hiring and training of team members.

General Manager

OnTrac
06.2022 - 07.2023
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Formulated policies and procedures to streamline operations.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed budget implementations, employee reviews, training, and schedules
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

General Manager in Training

OnTrac
12.2021 - 06.2022
    • Collaborated with facility leadership within the Southern California Division
    • Organized and executed divisional call to communicate and share best practices within division Fostered relationships with Pacific Northwest Team
    • Successful roll out of new RSP in Spokane facility *
    • Implemented and trained Spokane facility management on Sort to Route System
    • Analyzed Vancouver Preload for opportunities and successes
    • Collaborated with Vancouver leadership team on implementations of proper Preload processes
    • Assisted Seattle facility through major transition of RSPs and Sort to Route implementation

AM Manager

OnTrac
01.2018 - 12.2021
    • Managed a team that provides world class service to our internal and external customers
    • Lead continuous improvement projects through the transitions between business partners
    • Trained team to complete daily operational tasks in a timely manner
    • Improved the AM and PM operations production and efficiency by analyzing and rearranging the problem package area Customer service oriented
    • Effectively resolved service opportunities by analyzing customer feedback and implementing delivery protocols to improve service
    • Communicates with Staples high-touch account executives and managers to eliminate delivery issues

Preload Manager

OnTrac
08.2013 - 01.2018
  • Lead the team to properly inbound over 25,000 packages daily
  • Mentored five Lead sorters. Two of those Leads were developed into managers
  • Lead a team of 60 warehouse sorters Provided quality training and development
  • Conducted Pre and Post sort meetings with leadership team to create an environment of creativity, ownership, and accountability
  • Preformed safety audits, sorter method observations, and performance reviews

Quality Assurance Specialist

OnTrac
04.2013 - 08.2013
  • Traveled to various facilities to engage with facility management
  • Audited and reviewed facility SOP results with facility management team
  • Audited and reviewed driver qualification compliance with management team

Preload Operations Supervisor

United Parcel Service
10.2003 - 03.2013
  • Observed package flow and direction to proper package car for customer delivery
  • Lead a team of 10 package handlers and 30 delivery drivers
  • Responsible for the timely loading of over 30 delivery trucks
  • Interacted with delivery drivers daily to ensure quality and efficient loading techniques

Education

Cypress College
Cypress, CA

Downey High School
Downey, CA

Skills

  • Public Speaking
  • Quick Learner
  • Willingness to Learn
  • Charismatic
  • Leadership Skills
  • Enthusiastic
  • Problem Solver
  • Self-Motivated
  • Results Driven
  • Team Player
  • Innovative Thinker

Accomplishments

  • Opened the new San Antonio building during the Texas Expansion
  • Opened and transitioned SAN operation into new building -2023
  • Assisted Loss Prevention with recovery of approx 70k in stolen packages- 2022
  • First Facility to successfully rollout Sort to Route Operation - 2021
  • Facility of the Year (Size B) - FY2020
  • Facility of the Year (Size B) -FY2019
  • Best P&D CPP vs Budget Peak - FY2018
  • True Blue Gold Award - 2018
  • Opened and transitioned ORG operation into new building -2013

Languages

English
Spanish

Timeline

General Manager

Ontrac
07.2023 - Current

General Manager

OnTrac
06.2022 - 07.2023

General Manager in Training

OnTrac
12.2021 - 06.2022

AM Manager

OnTrac
01.2018 - 12.2021

Preload Manager

OnTrac
08.2013 - 01.2018

Quality Assurance Specialist

OnTrac
04.2013 - 08.2013

Preload Operations Supervisor

United Parcel Service
10.2003 - 03.2013

Cypress College

Downey High School

Similar Profiles

CREATE PROFILE