Yvette Tucker
Chicago,IL
Summary
A results driven leader with a positive attitude and a passion for providing high quality advice and guidance to suppliers, buyers and team members. Proven ability to identify customer needs, resolve conflicts and escalations that allow strong relationships with third party vendors and suppliers. Possess excellent problem solving, communication and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Purchasing Services Advisor
Newark
12.2023 - 10.2024
- Manages the order status process, including ensuring shipping and delivery information is accurate in Company's systems
- Ensures post Purchase Order (PO) placement updates are complete following PO backlog management process to include tracking, reporting and communication with matrix team members along with working with supplier(s) to meet deliveries
- Purchases and provides order fulfillment activities in support of business demand to positively impact inventory turns and have predictable and accurate supplier on-time delivery
- Manages non-conforming inventory, including product disposition and in-process failures
- Provides timely communication to planners, sales and customer operations on order status and problem resolution.
Intercompany Purchasing Coordinator
Newark
03.2020 - 12.2023
- Manage open purchase order book between sister companies
- Expedite past due open purchase orders with sister companies
- Update open purchase order file with correct delivery information
- Handle all incoming inquiries from sales/customer service regarding open purchase order file
- Maintain reporting on BPCS and Orbit to ensure orders are accurate between systems
- Monitor the daily holds in Orbit to ensure orders were not cancelled
Purchasing Specialist
Newark
07.2017 - 03.2020
- Managed open po book on sister company orders
- Maintain and update multiple systems with accurate purchase order detail
- Responsible for maintaining reporting on BPCS and Orbit to ensure orders are accurate
- Expedited past due open purchase orders with vendors and sister companies
- Update open purchase order file with correct delivery information.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
Contract Specialist (Contract Assignment Through Transtech IT Staffing)
Blue Cross/ Blue Shield of Illinois
12.2014 - 01.2017
- Perform contract analytic with substantial experience in Master Services Agreements, non – Disclosure Agreements, Business Associate Agreements and Statements of Work, accustomed to reviewing Purchase Orders terms, Amendments, Termination Letters and other related procurement documents
- Handle redlining of contracts and collaborate with legal department on complex legal clauses
- Tracking and reporting all contract projects to be able to continue to prioritize projects in a matter of importance
- Negotiate all clauses within complex contracts for various business owners across the enterprise
- Provide daily interpretation of legal clauses and other requirements to internal and external customers to execute contracts
- Acts as liaison between in-house counsel, internal business owners, information security, compliance, risk management, privacy and other internal stakeholders as required
- Advise business owners of contractual and business risks to mitigate liability and ensure compliance with corporate policies, regulatory requirements, pricing guidelines and vendor governance
- Comply with HIPAA, diversity principles, corporate integrity and compliance program policies
- Maintain effective communication with management regarding the development within areas of assigned responsibilities
- Utilized analytical skills and Microsoft Office programs to manage special projects as required or requested
- Train new hires on the Ariba system as well as Contract process from beginning to end
- Oversaw contracts for over 3 different departments using both manual and automated strategies.
Team Lead
Newark
12.2008 - 10.2010
- Responsible for monitoring 8 team and evaluating team performance using metrics like response times, resolution and and customer satisfaction
- Interviewed, trained, coached, developed and evaluated team members
- Created and maintained performance metrics for reporting
- Liaison between suppliers, manufacturers relevant internal departments and clients
- Actively promote and champion the use of best practice to ensure compliance with the organization's policies and procedures
- Performed contact center functions including monitoring inbound and outbound calls
- Maintained customer service ticket support as well as chat and email follow-up
- Attended weekly meetings to discuss the team reports and weekly metrics.
Customer Service Specialist
Newark
09.1999 - 01.2009
- Reviewed and processed customer purchase orders and advised customers of potential backorders or delays
- Successfully processed over 2000+ orders monthly
- Analyzed error conditions to help improve centralization and automation
- Maintained an excellent relationship with customers/buyers and managed all aspects of the customer feedback to improve overall service
- Analyzed blanket and Kanban orders to insure proper inventory for customers
- Trained and coached team members
- Reviewed daily and weekly department metrics
- Performed special projects as assigned
- Processed quotations and made recommendations on minimum and maximum requirements
- Supported the Procurement department to analyze error conditions and functionality to help improve automation for multiple systems, EDI, Ariba, Exostar, Sap, Perfect Commerce, Oracle and XML
- Troubleshoot and communicated solutions with Management to prevent loss of revenue due to order abandonment
Education
Bachelors Degree in Business Management - Business Administration And Management
CATHERINE COLLEGE
Chicago, IL01.1991
Skills
- Training and development
- Project Management
- Able to function in ambiguous and/or time-sensitive situations
- Strong listening and people skills
- Creative analytical person
- Excellent verbal and written communication skills
- Knowledge in computer software including AS400, Microsoft Word, Excel, Outlook, Lotus Notes, Docu-Sign and Tableau
- Energetic work attitude, which includes working in teams
- Proficient in developing and editing documents with professionalism to reflect department standards
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
Timeline
Purchasing Services Advisor
Newark
12.2023 - 10.2024
Intercompany Purchasing Coordinator
Newark
03.2020 - 12.2023
Purchasing Specialist
Newark
07.2017 - 03.2020
Contract Specialist (Contract Assignment Through Transtech IT Staffing)
Blue Cross/ Blue Shield of Illinois
12.2014 - 01.2017
Team Lead
Newark
12.2008 - 10.2010
Customer Service Specialist
Newark
09.1999 - 01.2009
Bachelors Degree in Business Management - Business Administration And Management
CATHERINE COLLEGE
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