Yvette U. Stewart
St Louis,MO
Summary
Customer support professional with extensive experience in enhancing guest satisfaction. Proven ability to lead teams and implement creative solutions that exceed performance expectations. Skilled in optimizing processes and fostering a collaborative work environment. Expertise in managing escalated customer issues effectively and efficiently.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist/Event Staff
River City Casino & Hotel
St Louis, Missouri
08.2022 - 04.2025
- Anticipated and addressed guest needs throughout functions to maintain high satisfaction levels.
- Managed setup and breakdown of events, preparing for subsequent functions efficiently.
- Ensured compliance with food safety guidelines among all team members.
- Delivered food and items to banquet rooms and guest tables promptly.
- Completed Emerging Leaders leadership program to enhance managerial skills.
Customer Service Supervisor/Event Coordinator
Missouri Athletic Club
Des Peres, MO
04.2020 - 06.2022
- Facilitated procurement of merchandise for Pro Shop, including Lululemon and MAC attire.
- Exceeded Pro Shop sales goals by 30% during year-end 2021 evaluation.
- Delivered tennis, squash, and racquetball lessons, along with childcare activities for families.
- Supervised and motivated team of over 8 staff, promptly resolving questions and issues.
Member Service Coordinator- Call Center
Enterprise Rent- A- Car
St. Louis, MO
03.2017 - 04.2020
- Identified vehicle issues within CarShare hardware system to facilitate customer trips.
- Managed reservations, invoices, and provided account support via email to CarShare members.
- Coached new hires during four-week training class and shadowing process.
- Responded to vehicle hardware alerts and contacted members for resolution.
Front Desk Agent
Westin Hotels and Resorts
Downtown Saint Louis, MO
11.2011 - 03.2017
- Recognized on Tripadvisor.com over 15 times and on Westin St. Louis website more than 18 times for exceptional customer service.
- Ensured guest check-in, check-out, and services adhered to brand standards.
- Exhibited commitment to enhancing customer experience through proactive assistance.
- Greeted guests warmly while providing essential information about hotel amenities.
- Supported housekeeping by managing check-outs and prioritizing rooms for VIPs and vacancies.
Professional Salesperson/Sales Supervisor
Nordstrom
West County, MO
10.2006 - 11.2011
- Achieved department goal of four units per transaction, surpassing expectation of two.
- Opened 43 fashion rewards accounts monthly, exceeding target of 12.
- Received multiple customer commendations for exceptional sales and service.
- Sustained sales performance at $380 per hour, exceeding expectation of $252.
- Recognized as Top Tier performer each quarter from 2007 to 2009.
- Honored for achieving Pacesetter department goal in 2007 with sales totaling $496,451.
Education
Some College (No Degree) - Business Administration And Management
Meramec College
St. LouisSkills
- Customer support and engagement
- Effective communication
- Adaptability
- Creative problem-solving
- Emotional intelligence
- Positive attitude
- People leadership
- Reliability
- Process optimization
Websites
Awards
- Hospitality Hero Award
- All-Star Award
- TripAdvisor Excellent Service
Accomplishments
- Emerging Leadership Program
Timeline
Customer Service Specialist/Event Staff
River City Casino & Hotel
08.2022 - 04.2025
Customer Service Supervisor/Event Coordinator
Missouri Athletic Club
04.2020 - 06.2022
Member Service Coordinator- Call Center
Enterprise Rent- A- Car
03.2017 - 04.2020
Front Desk Agent
Westin Hotels and Resorts
11.2011 - 03.2017
Professional Salesperson/Sales Supervisor
Nordstrom
10.2006 - 11.2011
Some College (No Degree) - Business Administration And Management
Meramec College
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