Yvette Vance

Delivered packages of various sizes, ensuring timely and efficient transportation across designated routes.

Planned and executed optimized delivery routes to maximize efficiency and meet demanding schedules.

Maintained high standards of customer service by ensuring package safety and timely delivery.

Adapted quickly to changing delivery demands, demonstrating flexibility and problem-solving skills.

Collaborated with team members to streamline operations and enhance overall delivery processes.

Conducted routine vehicle inspections to ensure safety and reliability during delivery operations.

Managed paperwork and documentation associated with deliveries to maintain accurate records.

Provided feedback on route efficiency to contribute to continuous improvement initiatives.

• Achieved high customer satisfaction ratings by managing a high volume of incoming calls.
• Maintained a courteous and professional demeanor while handling customer inquiries and complaints.
• Resolved customer issues promptly, enhancing overall service quality and customer loyalty.
• Developed effective communication skills to address and de-escalate challenging customer interactions.
• Trained new team members on best practices for customer service and issue resolution.
• Collaborated with team members to streamline processes and improve response times for customer inquiries.
• Monitored customer feedback to identify areas for service improvement and implement necessary changes.

• Enhanced member satisfaction by providing comprehensive benefit information and claims assistance.
• Facilitated provider understanding of deductibles and copays through effective communication.
• Streamlined navigation training on DOT and DASI online tools for efficient member information access.
• Supported providers and members in resolving inquiries, ensuring clarity and prompt assistance.
• Conducted regular training sessions to improve provider and member engagement with services.
• Developed user-friendly materials for automated tools, enhancing accessibility for providers and members.

• Reaching out to lenders to obtain accurate payoff amounts for current mortgages, including per diem interest, delinquent payments, judgments, and any other lien on the property to move the refinance to closing.

• Review income, credit, property, and assets to determine if the loan is qualified based on these factors, as well as different product guidelines and if the loan is beneficial for the client to proceed.

• As a resolution specialist handled a high volume of calls from providers in a call center environment for Blue Cross Blue Shield of Michigan as a third-party provider. Assisted providers with patient benefits, cost-sharing, deductibles, co-pay, and claims as well as with determining procedural coverage by searching via the billing and coding guidelines provided by BCBS of Michigan

• Began my career as the number one Mortgage lender in the country as a Mortgage Banker, after completing the SAFE exam