Caneshia Waiters
Charlotte,NC
Summary
Current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; team-building, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CASE MANAGER
CaroMont Health
11.2021 - Current
- Focuses on supporting patients and their families in hospitals, community clinics and other health care settings by coordinating patients’ care with the larger medical team
- Help with patient care, including helping patients and their families navigate the medical system, assessing and monitoring patients’ and family members’ mental and emotional health, providing short term counseling and therapy, and communicating patient needs and concern
- Manage care, complete FL2s, assist with SNF/STR/LTAC referrals
- Education patients and families about illnesses and treatment plans
- Conduct psychosocial assessments to identify mental/emotional distress
- Connect patients and their families with necessary resources.
SR. SOCIAL WORKER
Mecklenburg County Government Dept, Social Services
12.2014 - 01.2017
McLeod Addictive Disease Center
02.2019 - 11.2021
- Worked on a specialized Sexual abuse unit and human trafficking
- Expresses advocacy and commitment to clients while required to gather information, conduct investigations and assessments; develop and maintain strong community alliances with county/state agencies, police departments, FBI and youth-service programs
- Demonstrate equal strengths in program, personnel and case management; adept at resolving conflicts and encouraging positive relationships
- Skilled at building community support, key coalitions and strategic interagency partnerships
- Backed by strengths in program, personnel and case management
- Develop, implement and maintain compliance with policies and procedures regarding case management (sexual-abuse/child-pornography/humantrafficking/medical/mental/physical).Teambuilding,Conflict management and interpersonal relationship skills
- Decision making and communication skills
- SelectedAccomplishments:
- Knowledge: Instill a shared sense of purpose to provide optimal services, resources and programs for those in need; complete nationwide trainings-medical and legal aspects, sex abuse training, pre-service trainings;
- Creative Direction: Facilitate supportive services/counseling for clients and family members to address special concerns and partner with the child advocacy center attending MDT to conclude a decision with law enforcement for sexual abuse/human trafficking/child abuse cases;
- Extensive Experience: Establish a strong local network, engaging and building productive relationships with community partners
- Assist in the management and implementation of local
- Community partnerships and local activities
- Ensure timely and efficient response to community resources
- Respond to county calls regarding abuse/neglect/sexual abuse within response time of immediate to 72 hours while also collaborating closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs
- Work closely with children’s director for sexual abuse victims with Levine Children’s Hospital, make referrals as deemed necessary, co-facilitate forensic interviews at child advocacy centers, participated in multi-disciplinary team meetings.
McLeod Children’s Hospital
01.2017 - 01.2019
- Identified information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events; provided clients or their family members with information about addiction issues, address HIV/Hep C needs along with other medical needs and informed them of available services/programs while making the appropriate referrals when necessary
- Facilitate on-ongoing communication between case management, professionals, providers and other subsidiaries
- Clinical operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating)
- Worked in conjunction with other professionals of the interdisciplinary care team using a proactive approach to facilitate effective and efficient client care during treatment
- Development and progressive discipline processes
- Teambuilding, Conflict management and interpersonal relationship skills
- Decision making, Communication skills, understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations
- Selected Accomplishments:
- Knowledge: Counseled clients in a large Opioid Treatment Program, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes;
- Creative Direction: Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' mental and physical condition to determine their suitability for participation in a specific program;
- Extensive Experience: Case management, coordination of care, update release of information for providers, Coordinated counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or other social workers to develop client treatment plans based on research, clinical experience, referrals, and client histories., Center for the Child, Marion County Adult Day Center
CSAC
SUBSTANCE ABUSE
05.2014 - 12.2014
PDM PROGRAM FILE SPECIALIST
Blue Cross, Blue Shield
01.2012 - 01.2013
- Ensured all claims and applications were updated to be processed by claims processors, monitored assigned programs to ensure compliance with contract provisions and funding source regulations were met; recommended and facilitated implementation of procedural and operational changes to maximize service delivery and revenue reimbursement
- SelectedAccomplishments: Knowledge: Uploaded and updated providers, groups, SSNs and suppliers while managing Tri Care claims; strong financial planning and management skills
- Excellent oral, written and communication skills
- Excellent customer service skills
- Creative Direction: Compiled and maintained accurate records and files regarding programs; prepared periodic and special statistical or narrative reports as required; strong understanding of MS Office suite, internet and email, advanced account inquiry
- Extensive Experience:Analyzed customer requirements and assisted customers to appropriate department and ensured availability of all resources.
BEHAVIORAL YOUTH COUNSELOR
Youth Villages Inner Harbour
01.2013 - 01.2014
- Served children with emotional, sexual and behavioral problems.Educated the children necessary life skills and provide for their physical daily care.Assists in treatment planning for each child.Conducts daily documentation such as contact notes, milieu notes, and precautionary notes.Participated in client transports to various locations Participates in recreation therapy with children.Improved children’s behavior through coping skills and other therapeutic interventions.Conducted group andon 1 counseling sessionsExperience working with at-risk youth Excellent written, verbal, and oral skills
- Ability to manage multiple priorities simultaneously.
MENTAL HEALTH TECHNICIAN
Palmetto Behavioral Health
01.2011 - 01.2012
- Provides services for psychiatric abuse
- Provides services for substance abuse issues
- Participated in hospital emergency codes.Carry out clerical and administrativeassignment
- Demonstrate an awareness of patient's treatment plan
- Observe and recorded information according to prescribed hospital policy.
CASE MANAGER INTERN
Atlanta Center for Self Sufficiency ACSS
01.2011 - 01.2012
- Successfully led key projects which resulted in positive outcomes for homeless veterans and women population
- Conducted analysis to address job scarcity which led to homelessness
- Planned and executed job readiness, mock interviews and facilitated trainings for Self sufficiency
- Monitored multiple databases to keep track of all company inventory
- Provided crisis intervention by helping clients find shelters and employment and conferred with clothing closets to determine long-term solutions for homeless women and veterans experiencing crisis
- Conducted 10 sessions per week, including individual, and family sessions
- Used the Georgia Homeless Management Information System which provided the agency with a count of the homeless population.
Education
Master of Science - Health Care Administration
Strayer University
Charlotte, NC2016
Bachelor of Science - Psychology, Business Administration
Francis Marion University
Florence, SC2010
Skills
- Case Planning and Management
- Client Relations/Problem Solving
- Exemplar Oral and Written Skills
- Coordinating services
- Accounting/Financial planning
- Proficient in Microsoft Office Suite
- Sexual Abuse Trained/Certified
- Patient Care Requirements
- Engaging community partners
- Engaging team members
- NOTABLE CAREER HIGHLIGHTS
- Consistently praised for efficient handling of administrative duties (eg, answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients;
- Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives; proficient in problem solving and understanding MS Office suite, internet and email, advances accounting skills
- Demonstrated organizational, time management and interpersonal communications skills to ensure work efficiency and swift resolution of discrepancy issues with a high degree of confidentiality and professionalism, demonstrated strong financial planning, customer service skills, oral and written communication skills
- Verbal and Written Communication
- Multitasking and Organization
- Telephone Etiquette
- Area of Expertise Specialized Care
Certification
CPR/First Aid (2010)
Legal Aspects of Child Welfare in NC (2015)
Sex Abuse (2015)
Human Trafficking: What Child Welfare Agencies Should Know (2016)
Data Interpretation (2016)
MDT CST (2016)
Engaging Fathers 1 (2015)
Engaging Fathers 2 Improving Practice and Policy (2015)
Methamphetamine: What a Social Worker Needs to Know (2015)
Diversity, Equity and Inclusion in the Workplace (2021)
Affiliations
Dynamic, analytical and results-driven professional providing resourceful knowledge in identifying and recommending services and programs; works cross-functionally with other agencies to resolve more complex and difficult cases. Assess children and families for sexual abuse, abuse, dependency and neglect while also completing daily home visits at minimum of twice per month. Responsible for coordinating services for families with open CPS cases while maintaining a caseload of ten families. Complete nationwide trainings: medical and legal aspects, sex abuse trainings and pre-service trainings; collaborates with other professionals including: medical professionals, attorneys, law enforcement, and teachers, and demonstrated the ability to establish rapport with clients. Skillful and professionally trained expert with experience ensuring high standards of culturally competent care for a wide variety of clients with diverse needs. Alpha Kappa Alpha Sorority Incorporated
NAMI (National Alliance on Mental Illness)
NAADAC (The Association for Addiction Professionals)
Golden Key Honor Society
Timeline
CASE MANAGER
CaroMont Health
11.2021 - Current
McLeod Addictive Disease Center
02.2019 - 11.2021
McLeod Children’s Hospital
01.2017 - 01.2019
SR. SOCIAL WORKER
Mecklenburg County Government Dept, Social Services
12.2014 - 01.2017
CSAC
SUBSTANCE ABUSE
05.2014 - 12.2014
BEHAVIORAL YOUTH COUNSELOR
Youth Villages Inner Harbour
01.2013 - 01.2014
PDM PROGRAM FILE SPECIALIST
Blue Cross, Blue Shield
01.2012 - 01.2013
MENTAL HEALTH TECHNICIAN
Palmetto Behavioral Health
01.2011 - 01.2012
CASE MANAGER INTERN
Atlanta Center for Self Sufficiency ACSS
01.2011 - 01.2012
Master of Science - Health Care Administration
Strayer University
Bachelor of Science - Psychology, Business Administration
Francis Marion University
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