Yvette Vasquez

• Daily tasks include, but are not limited to:
• Entering daily exception logs for Southwest, Frontier, and Allegiant airlines.
• Entering daily sick calls into Synerion.
• Keeping track of sick pay entries in the PSL spreadsheet.
• Complete the tasks needed from Paylocity for employees.
• Assist with answering the phone lines.
• Answering employee questions pertaining to payroll.
• Issuing uniforms.
• Assisting with recruiting.
• Assisting employees with complaints.
• Directing employees to FMLA resources

• Maintained case files and calendars for assigned cases as well as monitored deadlines.
• Assisted attorneys in preparing plea deals in criminal matters.
• Served as primary contact person for clients responding promptly to questions concerning their case status.
• Organized deposition transcripts, witness statements and interrogatories as part of discovery process.
• Managed daily operations of department including scheduling appointments, answering phones.
• Conducted interviews with clients and witnesses to obtain information pertinent to cases.
• Coordinated logistics associated with depositions including arranging conference rooms, ordering transcripts.
• Researched, compiled and organized legal documents for use in court proceedings.
• Reviewed incoming mail from clients and responded appropriately based on instructions from attorney.
• Provided support to attorneys in the preparation of motions, briefs and other legal documents.
• Drafted motions, pleadings, affidavits, summonses and complaints for filing with courts.
• Interviewed clients and obtained vital case information to support associates.
• Prepared clients for appointments, depositions and testimony.
• Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
• Utilized legal software and databases for case management and legal research.
• Translated for Spanish-speaking-only client meetings with attorneys.
• Certified at 75 WPM

• Certified as a GSC (Ground Service Coordinator) for AUS
• Followed company policies and procedures related to customer service operations at all times.
• Utilized problem solving skills to resolve customer issues quickly and efficiently.
• Communicated effectively with other departments to ensure the best customer experience possible.
• Performed check-in procedures for both domestic and international flights.
• Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
• Resolved customer complaints in a timely manner.
• Checked luggage for proper weight distribution according to aircraft specifications.
• Monitored security checkpoints to ensure safety of passengers and staff members alike.
• Filed reports of passenger complaints or incidents that occurred during travel process.
• Coordinated with ground crew personnel on arrival and departure procedures for each flight.
• Verified passenger documentation ensuring compliance with applicable laws and regulations.
• Assisted customers with ticketing, seating, and baggage handling requirements.
• Assisted customers with ticket purchases, trip planning, pricing and scheduling.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Printed itineraries and tickets for passengers each day.
• Helped with translating for Spanish-only speaking passengers

• Provided leadership and guidance to our staff in order to achieve operational objectives.
• Responded promptly to passenger inquiries or complaints regarding our services.
• Ensured staffing was scheduled in conjunction with our projected numbers for passengers.
• Ensured compliance with local regulations, safety standards and organizational policies.
• Well knowledgeable of Disability Law 14 CFR, Part 382
• Daily Conference calls with our contracted airlines for a daily briefing.
• Managed and directed the daily operations for the administrative department.
• Monitored budgets related to our overtime hours for our operation.
• Conducted performance evaluations for Supervising staff members.
• Maintained records of employee attendance, vacation requests and payroll information.
• Created detailed reports on passenger and or UA agent complaints.
• Emailed full reports pertaining to any OJI's and passenger incidents.
• Held a Daily Briefing with our staff members to update them on any operational changes.
• Enforced Disciplinary Action when needed.
• Kept track of any and all missed punches and no lunches taken on Kronos
• Built a great rapport with our contracted Airline's management team and Gate Agents.
• Learn the basics of the Amharic language in order to communicate better with my Amharic-Speaking agents.
• Helped translate for any Spanish-only speaking passengers.
• Set up Security Staffing for International Copa Airlines.
• 
  

• Same as above mentioned duties for CS Supervisor position in Austin, TX.

• Same as above mentioned duties as Hernandez & Associates

• I started off working for Prospect Airport Services as a Supervisor of Operations for the Airport in Austin, TX in December of 2016. Shortly after, in March of 2017, I got promoted to be the General Manager of Operations for San Antonio, TX. I was actively badged and operated in both San Antonio and Austin airports simultaneously for a while. My duties included but were not limited to the following:
• All duties mentioned in Operations/Admin Manager for G2 Secure Staff
• Manage a staffing of about 150 employees at the Airports.
• Interviewing for staffing
• Orientation Training
• Meetings with Airport Consortium for SAT
• Promotions
• Manage Safety Fairs
• Host Employee Appreciation Events
• Overview daily Airport Operations
• Review all Supervising Passdowns and Briefings
• Administrative Billing
• Meetings between all General Managers of our contracted Airlines
• Submit required documentation via Prospect Dashboard System
• Submit monthly safety videos
• Employee of the Month recognition
• Submit daily passdowns and briefings to Regional/ Corporate
• Manage ETS system
• Manage Blueforce attendance system for all active employees

Every patient of mine had different needs. For the most part, I made sure that they were well fed throughout the day. Making sure their meals I cooked for them were healthy and at the right temperature for them not to get burned. I helped assist them with going to and from where they need to be around their home. I helped dress them and assist with any bathroom needs. Light dusting in their home while they are asleep or simply resting. I would be a companion that listened to them and kept them as safely active as possible to help their bone strength and blood circulation. Reminded them of any medication they needed to take throughout the day and also helped them shower if needed. I was attentive to their needs and tried my best to provide a nice and easy-going environment for them to enjoy their day.

Of all my jobs I've had, I have to acknowledge that this has been the most rewarding. I enjoy helping others in need and providing a kind and empathetic atmosphere for the elderly. I've had the most heart-warming experiences with all the patients I've had and the genuine compliments I've received from them.

• Wheelchair Assistance
• Transfers
• Knowledge of Disability's Act

• Advised passengers of any changes or delays in their scheduled flights.
• Ensured all boarding passes were printed accurately prior to flight departure time.
• Performed check-in procedures for International flights.
• Asked passengers appropriate security questions regarding their luggage.
• Verifying passports validity and that pictures matched passengers in front of me.
• Welcomed passengers arriving from our International Guadalajara flight. Ensuring that their customs declaration and other documents were correctly filled out, and there were no issues with their immigration status.
• Knowledge of Airline Computer System
• Translated for all Spanish-only speaking passengers

• Same duties as for Hernandez & Associates