Yvette Vasquez
WELLS FARGO BANK
San Tan Valley,AZ
2
Languages
9
years of professional experience
Results-driven professional with over 10 years of customer service experience and 5 years in financial institutions. Demonstrates strong organizational and communication skills while managing significant responsibilities. Excels in both independent and collaborative settings, delivering under pressure.
Work History
QUALITY ASSURANCE ANALYST
4 Months- Conducted outbound calls to provide targeted support for financial products.
- Utilized retail banking expertise to interpret needs and/or research compliance throughout the QA process.
- Navigated multiple computer systems with efficiency, demonstrating adaptability and resilience
- Participated in weekly meetings with cross-functional teams to discuss progress updates, team challenges, and ensure alignment of project goals.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Service Manager II
2 Years 5 Months- Performed detailed analysis, maintained required documentation, filed suspicious Activity Reports (SARs), and acted as an escalation point for more complex transactions.
- Conducted investigative research using appropriate tools and techniques to manage risk.
- Acted as an escalation point when a more complex transaction was presented.
- Reviewed transactions and made recommendations by asking questions in order to better understand our customers' needs.
- Ensured daily compliance by adhering to audit operational regulations and guidelines.
- Coached team members on deposit, withdrawal, and account maintenance procedures.
Lead Teller
1 Year 8 Months- Ensured compliance with audit and operational regulations and guidelines by supporting the service manager with operations when needed.
- Reviewed transactions and made recommendations based upon results.
- Ensure compliance with audit and operational regulations and guidelines by supporting the service manager with operations when needed.
- Ensured team members provided customers prompt and efficient transaction processing while providing WOW service.
Teller
10 Months- Processed customer transactions.
- Consistently achieved individual and team goals, achieving 80% or better.
- Identified and made sales referrals.
- Maintained compliance with audit and operations regulations and guidelines.
- Provided customers with prompt and efficient transaction processing while providing WOW service.
- Built rapport with all levels of business and its customers.
Customer Service Representative/ Sales Associate
3 Years- Proactively interacted with customers throughout the store.
- Ensured store appearance was in compliance with ongoing marketing programs.
- Processed transactions quickly and efficiently while utilizing the computerized point of sale system to complete both credit and cash transactions.
- Maintained member accounts.
- Assisted customers with title recommendations, promotions, and membership questions.
Education
Associate of Arts - General Studies
High School Diploma
Skills
Quality assurance
Analytical problem-solving
Customer service
Bilingual
Collaborative team player
Reliable & punctual
Strong work ethic
Rapport building
Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
QUALITY ASSURANCE ANALYST
WELLS FARGO BANK
05.2018 - 09.2018Read More
Service Manager II
WELLS FARGO BANK
12.2015 - 05.2018Read More
Lead Teller
WELLS FARGO BANK
04.2014 - 12.2015Read More
Teller
WELLS FARGO BANK
06.2013 - 04.2014Read More
Customer Service Representative/ Sales Associate
BLOCKBUSTER
01.2010 - 01.2013Read More
American River College
Associate of Arts from General Studies
Read More
Ukiah High School
High School Diploma
Read More