Yvette Vaughan
Arrington,VA
Summary
I offer your company a team member who cares about people and is committed to working hard to provide dedicated, strong analytical skills with knowledge of computer systems. I bring experience in billing, claim denials, research, data entry, appeals, and preparing correspondence, as well as proficiency with Microsoft programs.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
19
19
years of professional experience
Work History
Patient Service Scheduler
Blue Ridge Medical Center
07.2023 - 08.2024
- Confirmed appointments, answered field questions, and assisted patients in rescheduling appointments as needed.
- Courteously received incoming telephone calls and making outbound calls to patients.
- Updated medical records in a timely manner, conducted hospital and emergency room follow-ups and created new patient registrations.
- Organized the providers’ schedules by communicating effectively between the patients and their doctor.
- Managed payments and updated insurances, and patients’ demographics.
- Scheduling transportation services for patients to and from the providers office.
Referral Coordinator
Centra Home Health
11.2022 - 05.2023
- Tracked incoming physician referrals and scheduled clinical appointments for patients.
- Organized records and produced prompt reports detailing accurate records of patients’ information.
- Helped patients, medical staff and insurance offices while exhibiting proper customer service etiquette for both inbound and outbound calls.
- Worked batch files, scanned, printed, and faxed needed documentation to various offices and medical records.
Professional Driver
Professional Transportation INC- PTI
04.2022 - 11.2022
- Communicated with dispatch personnel to receive instructions for assignments.
- Implemented time management and etiquette to meet the schedule demands of the railroad and supply customer satisfaction to all passengers.
- Participated in on-going driver training programs to address potential hazards and improve safety measures.
Caregiver Attendant
Public Partnership, LLC (Optima Health)
03.2015 - 02.2022
- Maintained case notes to document residents’ progress and condition(s).
- Performed household duties such as cleaning to promote a safe and livable environment.
- Helped improve clients’ mobilities with daily life skills.
- Helped patients with physical therapy and cultivate social interactions through games and activities.
- Transported patients to and from doctor's appointments, errands, and any additional recreational activities.
Medical Insurance Claim Processor
Centra Health Revenue Recycle Services
02.2020 - 10.2020
- Verified data accurately to prevent errors and keep insurance liability in check.
- Collaborated with patients and their respective agents to collect information and convey changes to the involved accounts.
- Entered medical paperwork into electronic health records proficiently.
- Performed extensive research to process or adjust claims and appeals.
- Corrected medical coding to match proper services when prompted.
Customer Service Representative
Bright Service
09.2019 - 02.2020
- Resolved customer inquiries, complaints, and issues by supplying insightful solutions.
- Communicated with clients over the phone, e-mail, and chat platforms.
- Navigated multiple systems to address any issues to resolve.
- Obtained and entered appropriate demographic, clinical, and financial data into the computer system.
- Contract to hire
Collection Specialist I
Wells Fargo
05.2018 - 09.2019
- Arranged debt repayment by creating schedules and settlements based on the customers' financial situations.
- Maintained proper protocol to reduce tension and ease beneficial outcomes for all parties.
- Updated clients' accounts with payment details such as resolved collections issues, payments from debtors by phone, e-mail, and online methods.
Account Service Representative
StarTek
12.2005 - 02.2013
- Created and maintained strong customer relationships through exemplary service while investigating and resolving issues.
- Monitored orders for prompt and exact fulfillment such as overseeing the entire supply chain from initiation to delivered status.
- Helped members with account inquiries, including balances, transactional history, and stopped payments.
- Managed time by prioritizing workload, maintaining multiple tasks simultaneously, and exceeding daily service quality and performance.
- Monitored and maintained significant business accounts.
Education
Associate of Applied Science - Administrative Management Technology
Virginia Western Community College
Roanoke, VA12.2024
Certificate - Administrative Support
Piedmont Virginia Community College
Charlottesville, VA05.2018
Skills
- Customer Service
- Interpersonal Communication
- Scheduling management
- Microsoft Specialist Certificate
- Problem solving
- Attention to detail
- Flexibility
- Time management
- Conflict
- Collaborator
- Critical Thinking
- Adaptability
- Appointment scheduling
Timeline
Patient Service Scheduler
Blue Ridge Medical Center
07.2023 - 08.2024
Referral Coordinator
Centra Home Health
11.2022 - 05.2023
Professional Driver
Professional Transportation INC- PTI
04.2022 - 11.2022
Medical Insurance Claim Processor
Centra Health Revenue Recycle Services
02.2020 - 10.2020
Customer Service Representative
Bright Service
09.2019 - 02.2020
Collection Specialist I
Wells Fargo
05.2018 - 09.2019
Caregiver Attendant
Public Partnership, LLC (Optima Health)
03.2015 - 02.2022
Account Service Representative
StarTek
12.2005 - 02.2013
Certificate - Administrative Support
Piedmont Virginia Community College
Associate of Applied Science - Administrative Management Technology
Virginia Western Community College
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