Yvette Williams
Seattle,WA
Summary
Proven Patient Account Representative with a track record of enhancing patient satisfaction at Country Doctor Community Health Centers through expert insurance verification and empathetic customer service. Skilled in HIPAA compliance and medical billing, significantly reduced claim denials. Excelled in team collaboration, contributing to process improvements and fostering a positive work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Account Representative
Country Doctor Community Health Centers
09.2022 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Updating pt demographics,
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
Patient Service Representative
Overlook Medical Center
08.2021 - 02.2022
- Primary responsibilities include, patient registration, scheduling appointments, answering phones, greeting
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Facilitated smooth communications between patients, providers, and insurers, fostering atmosphere of trust and collaboration.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Utilized computer programs to create invoices, letters and other documents.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Education
Associate of Arts - Psychology
Central Washington University
Ellensburg, WASkills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Team Collaboration
- Administrative Support
- Relationship Building
- Customer Service
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
Timeline
Patient Account Representative
Country Doctor Community Health Centers
09.2022 - Current
Patient Service Representative
Overlook Medical Center
08.2021 - 02.2022
Associate of Arts - Psychology
Central Washington University
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