Yvette Williams
Las Vegas,Nevada
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Nothing Bundt Cakes, by leveraging exceptional route planning and customer service skills. Adept at maintaining high-quality standards under tight deadlines, demonstrating a blend of attention to detail and outstanding time management. Achieved significant improvements in delivery accuracy and customer relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
Nothing Bundt Cakes
09.2020 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Prep & Delivery
Edible Arrangements
02.2016 - 04.2021
- Exhibited time management skills in prioritizing tasks effectively under tight deadlines without sacrificing attention to detail or quality of work output.
- Enhanced laboratory efficiency by maintaining a clean and organized work environment for accurate sample preparation.
- Increased lab productivity by working collaboratively with team members to complete assigned tasks on time.
- Streamlined sample processing workflow by identifying areas for improvement and implementing changes that increased overall efficiency.
- Collaborated with cross-functional teams to complete projects that required input from multiple departments or expertise areas within the organization.
- Conducted thorough documentation reviews before submitting completed reports to ensure compliance with regulatory standards and client expectations for quality deliverables.
Food Server
Brio Tuscan Grille
08.2011 - 07.2016
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Bartender/Food Server
Applebees
01.2005 - 06.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- GPS and route planning
- Order picking and processing
- Map reading and navigation skills
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Route Planning
- Vehicle Maintenance
- Multitasking
- Customer Relationships
- Customer-Oriented
- Cash Handling
Certification
AES-Alcohol Awareness Certification:(#20231011 01
Exp 10-11-2027)
Food Handler Safety
Training:(#2337848/Exp 10-13-2026)
Timeline
Delivery Driver
Nothing Bundt Cakes
09.2020 - 04.2021
Prep & Delivery
Edible Arrangements
02.2016 - 04.2021
Food Server
Brio Tuscan Grille
08.2011 - 07.2016
Bartender/Food Server
Applebees
01.2005 - 06.2011
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