Summary
Overview
Work History
Skills
Additional information
Timeline
Generic

Yvette Williams

Customer Account Executive
Harrisburg,PA

Summary

I am a dependable professional with a track record of success, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. I bring a comprehensive set of skills that I believe will be valuable to this position. My collaboration, people-centric nature, and compassion has afforded me the excellent critical thinking skills that is needed. I am excited to contribute my talents and proficiency in problem-solving toward team efforts. As an engaging communicator with a proven track record, my focus on building strong professional relationships has been a beneficial asset throughout my career, I pay close attention to detail as well as I have a proactive mindset. I seek opportunities to improve processes and workflows for the benefit of my employer. I am conscientious, hardworking and excels at multitasking in fast-paced environments. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Train The Trainer

The Hershey Chocolate Company
Hershey, PA
07.1982 - 01.2009
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Trained newly hired top talent to fill key positions and maximize productivity.

CAE LEVEL 4

Comcast/Xfinity
Harrisburg, PA
  • Assisted in the development of new policies and procedures related to customer service operations.
  • Resolved customer inquiries via phone, email, and chat support system.
  • Monitored customer feedback and provided appropriate solutions in a timely manner.
  • Analyzed customer data to identify trends in issues and develop strategies for improvement.
  • Collaborated with other departments to improve overall customer satisfaction levels.
  • Maintained accurate records of all customer communication activities.
  • Documented changes made during the course of an interaction with a client.
  • Ensured that all information collected from customers was handled appropriately according to company policy.
  • Maintained positive working relationship with fellow staff and management.

Skills

  • Time Management
  • Organizational Skills
  • Task Prioritization
  • Commission structures
  • Self Motivation
  • Written Communication
  • Goal Setting
  • Problem-solving abilities
  • Active Listening
  • Time management abilities
  • Team building
  • Professionalism
  • Attention to Detail
  • Multitasking
  • Teamwork and Collaboration
  • Effective Communication
  • Problem-Solving

Additional information

Upon reading your open position, It has sparked my interest. When reviewing the position requirements, I was excited to find that my qualifications and personal strengths align with your needs and mission. I bring a comprehensive set of skills that I believe will be valuable to this position.  I have honed my abilities in documentation, sales with providing a firm foundation for this position. My collaboration, people-centric nature, and compassion has afforded me the excellent critical thinking skills that is needed. I am excited to contribute my talents and proficiency toward your team efforts. As an engaging communicator with a proven track record in being a personable individual with the focus on building strong professional relationships has been a beneficial asset throughout my career with Xfinity. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background for the Atrium Receptionist position. Thank you for your time and consideration of my candidacy 

 for the role of Atrium Receptionist position.

Timeline

Train The Trainer

The Hershey Chocolate Company
07.1982 - 01.2009

CAE LEVEL 4

Comcast/Xfinity
Yvette WilliamsCustomer Account Executive