Yvette Williams
Hostess
Hillside,NJ
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
OTG EWR Airport
N, NJ
12.2024 - Current
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining area to assess server capacity and estimate wait times.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted incoming guests to escort to assigned dining area and present menus.
Food Service Merchandise Handler
Compass Group USA
Newark, NJ
03.2022 - 12.2024
- Maintained cleanliness of work area by sweeping, dusting and mopping floors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Wrapped and packaged items for shipment according to customer specifications.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Assisted customers with their orders by providing information on product availability, pricing and delivery options.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Performed cycle counts on inventory to ensure accuracy of stock levels.
- Read orders to verify attributes and quantities of merchandise.
- Collaborated with colleagues in order picking activities to ensure timely completion of orders.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
On Call Part Time Deli Clerk
Shop and stop
Union, NJ
01.2022 - 03.2022
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Operated cash register accurately and efficiently for customer transactions.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Inspected labels on deli products to verify accuracy of pricing.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Sales Associate
Burlington Industries
Linden, NJ
01.2022 - 03.2022
- Computed purchases and received and processed cash or credit payment.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained cleanliness of store environment including floors, windows, displays.
Lounge Attendant
HMSHost
Newark, NJ
06.2019 - 03.2021
- Cleared tables and service areas to prepare for following customers by replacing silverware, linens and glassware.
- Stocked shelves with liquor bottles, glasses, napkins and other related materials.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided information about different services and amenities offered in the lounge.
- Helped service staff handle demand by distributing food and beverages.
Education
High School Diploma -
Central High School
Newark, NJ06-1989
Some College (No Degree) - Liberal Arts
Fairleigh Dickinson University
Teaneck, NJSkills
- Front-of-house display creation
- Food inspection
- Dining crew workflow optimization
- High volume dining
- Table setting arrangements
- Dining customer service
- Kitchen staff coordination
- Guest seating rotation
- Strong multitasking
- Guest relations
- Multi-line telephones
- Food station setup
- Safe food handling
- Dining area maintenance
Timeline
Restaurant Hostess
OTG EWR Airport
12.2024 - Current
Food Service Merchandise Handler
Compass Group USA
03.2022 - 12.2024
On Call Part Time Deli Clerk
Shop and stop
01.2022 - 03.2022
Sales Associate
Burlington Industries
01.2022 - 03.2022
Lounge Attendant
HMSHost
06.2019 - 03.2021
High School Diploma -
Central High School
Some College (No Degree) - Liberal Arts
Fairleigh Dickinson University
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