Yvette Claire Ragay
Indianapolis,IN
Summary
Highly Empathetic , Reliable and organized Individual with strong quantitative and exceptional listening skills.
Possesses strong customer skills and administrative skills, along with the ability to communicate reports
appropriately. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seeking to utilize knowledge, prior experience and Front Office Operation skills at a luxurious and an upstanding establishment.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Hyatt Regency
12.2022 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Representative
JewelersConnect
01.2022 - 06.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Bachelor of Science - Tourism Management
St. Paul University
Dumaguete City, Negros Oriental, Philippines06.2022
Skills
- Conflict Management
- Special Assignments
- Professional Telephone Etiquette
- Cash Handling
- Listening Skills
- Checking Reservations
- Effective Planning
- Guest Interaction
- Creative Solutions
- Front Office Support
- Customer Service Process Improvement
- Administrative Support
Accomplishments
Front of the House Employee of the Month, (June 2023)
Timeline
Front Desk Associate
Hyatt Regency
12.2022 - Current
Sales Representative
JewelersConnect
01.2022 - 06.2022
Bachelor of Science - Tourism Management
St. Paul University
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