YVETTE CLAIRE RAGAY

Front Desk Associate

Hyatt Regency Indianapolis

Indianapolis, IN

09.2019 - Current

World Tourism Week in Universities of, Usherette
Politely directing and escorting patrons to their seats
Providing patrons with programs and other relevant materials
Checking assigned section for cleanliness
Visually sweep the theaters to check for potential safety issues and lost and found items
Be aware of and enforce appropriate house rules
Remain at assigned post throughout the event unless taking an assigned break
Must be aware of, and follow, the proper procedures for assisting patrons with disabilities
Attend pre-event Usher meetings and other trainings as required by management
Demonstrate an in-depth knowledge of all venues within The Performing Arts Center and a good understanding of evacuation procedures form all points within each venue.
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Collected room deposits, fees, and payments.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Asked customers questions to meet special requests.
Maintained transaction security by verifying payment cards against identification.
Maintained cleanliness and organization of front desk area.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Stored guest valuables in safe and individual boxes for security.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Answered guest questions and referred to local points of interest.
Entered and updated sensitive customer information during check-ins and room changes.
Answered customer telephone calls promptly and appropriately handled needs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered multi-line phone system and enthusiastically greeted callers.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Maintained clean and organized front desk areas to uphold polished company image.