Yvette Cristal Poole

• Results-driven Director of Client Success and Growth driving business expansion, strategic partnerships, and client retention across IT, cybersecurity, telecom, and technology sectors. Adept at building long-term client relationships, identifying upsell opportunities, and implementing scalable growth strategies that boost revenue and customer satisfaction. Skilled in leading account lifecycle management, delivering tailored tech solutions, and collaborating with executive leadership to align IT services with business goals. Known for a hands-on, client-first approach that strengthens trust and drives measurable outcomes.

• Proven track record of success in managing high-value medical device accounts, driving territory growth, and building strong relationships with healthcare professionals and clinical decision-makers. Skilled in consultative selling, product education, and navigating complex sales cycles within hospitals, outpatient clinics, and surgical environments. Consistently exceeded sales targets through a strategic focus on customer needs, solution-based selling, and ongoing support that reinforced long-term client loyalty.

Aligned sales strategies with compliance and customer requirements through collaboration with marketing and regulatory teams. Spearheaded revenue growth through strategic market expansion, key account development. Leveraged data analytics and CRM tools to manage forecasting, pipeline health, and performance tracking. Built and nurtured strong relationships with hospitals, surgeons, procurement leaders, and distributors to drive adoption and market share.