Yvette Walslh
Aransas Pass
Summary
Dynamic Case Manager with a proven track record at the Department of Family and Protective Services, skilled in crisis intervention and client advocacy. Expert in developing tailored case plans that enhance client outcomes, utilizing strong problem-solving and relationship-building skills to foster effective communication and collaboration with multidisciplinary teams.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Department of Family and Protective Services
05.2025 - 10.2025
- Conducted assessments to determine client needs and eligibility for services.
- Coordinated service delivery by collaborating with community resources and agencies.
- Developed case plans tailored to individual client situations and goals.
- Monitored client progress and adjusted plans as necessary to ensure effectiveness.
- Facilitated communication between clients, families, and multidisciplinary teams.
- Maintained accurate documentation of case activities in compliance with regulations.
- Provided crisis intervention support to clients facing immediate challenges.
- Educated clients on available resources and support systems within the community.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Intake Coordinator
Upbring
09.2024 - 05.2025
- Coordinated patient intake process, ensuring timely and accurate collection of essential information.
- Assisted in scheduling appointments, optimizing workflow and enhancing patient experience.
- Managed electronic health records system, maintaining up-to-date patient data and confidentiality.
- Provided support to medical staff by preparing necessary documentation for new patient evaluations.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
Case Manager
MHID
02.2024 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
LCDC
STSARS
01.2021 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Implemented and formulated treatment plans and reviews in a timely manner
- Completed intake and assessments for client's in a timely manner
- Completed all documentation within State guidelines.
- Completed discharge plans and continuum of care plans in a timely manner
- Treated all clients with empathy and respect
Education
Master of Science - Criminology
Texas A&M Kingsville
Kingsville, TX05-2026
Bachelor of Science - Criminology Minor in Psychology
Texas A&M Kingsville
Kingsville, TX12-2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Data entry and analysis
- Crisis intervention
- Emotional awareness
- Treatment Planning
- MS office
- Case needs assessment
- Home visits and inspections
- Annual case reviews
- Staff management
- Discharge planning
- Intervention plans
- Individualized counseling
Certification
- [LCDC] License - 2016
- CPR First AId- Training
Languages
Spanish
Full Professional
Timeline
Case Manager
Department of Family and Protective Services
05.2025 - 10.2025
Intake Coordinator
Upbring
09.2024 - 05.2025
Case Manager
MHID
02.2024 - 09.2024
LCDC
STSARS
01.2021 - 03.2024
Master of Science - Criminology
Texas A&M Kingsville
Bachelor of Science - Criminology Minor in Psychology
Texas A&M Kingsville