Summary
Overview
Work History
Education
Skills
Additional Information
Writer
Timeline
Generic

Yvette Marie G Covarrubias

San Antonio,TX

Summary

Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking. A dedicated and mindful Teaching Assistant offers passionate and informed support to students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements. A hardworking and passionate job seeker with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Insturctional Assistant

NEISD
12.2023 - Current
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supported student learning objectives through personalized and small group assistance.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
  • Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.

Airport Service Agent

Southwest Airlines
03.2015 - 11.2022
  • Maintained friendly, positive attitude when dealing with distressed passengers.
  • Coordinated with ramp agents to verify that all baggage was placed on correct outgoing flight.
  • Addressed passengers’ concerns about delayed and canceled flights and resolved issue.
  • Checked in passengers and handled baggage claims in timely matter.
  • Relayed updates and information to passengers in friendly and timely manner.
  • Recommended corrective measure to handle customer complaints, decreasing complaints.
  • Introduced complex baggage screening system, increasing screening accuracy by 100%

Customer Sales and Care Representative/SCOD

Southwest Airlines
08.2008 - 03.2015
  • Handle escalated service calls and take appropriate steps to de-escalate and strive for positive customer experience.
  • Coach Internal Peers with resolving customer complaints and policy questions.
  • Serve as Peer Mentor to assist associates with development of sales skills.
  • Continuously meet and exceed Sales and Call Quality Metrics.
  • Use teamwork approach to resolve escalated issues with minimal management intervention.
  • Assisted in the development and implementation of training programs for new Care Representatives, resulting in improved job performance and retention rates.

Customer Service Representative

Clarke American
11.2003 - 01.2008
  • Handle incoming check orders from individual customers and/or 500 banking institutions.
  • Offer customers various check order accessories increasing sales quota.
  • Appointed as "Star Idea Coordinator" to motivate team members in generating ideas to increase productivity, accuracy, and boost team morale.
  • Consistently promote banking financial products, earning top 10% company wide.
  • Continuously keep abreast of financial changes, providing customers accurate information relating to their inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Providian Bank Sales Verification Specialist
03.2001 - 06.2003
  • Monitored 113 sales associates to assure cardholders are offered financial products or services.
  • Maintained documentation of sales confirmation from five (5) major cities.
  • Kept supervisor abreast of inconsistencies in sales and/or performance.
  • Recorded and updated monitoring activities in database file system.
  • Oversaw responsibilities as a Quality Support Specialist in areas of

Customer Service Representative

Travelocity
09.1999 - 10.2001
  • Arranged booking, cancelations, refunds, re-issue, paper and/or electronic ticketing.
  • ime-n-transitProvided information on domestic/international flight, fare, and/or destination of t.
  • Keen knowledge of check-in times for domestic/international travel.
  • Totally experienced in arranging transportation and hotel accommodations for passengers in every major city, state, or country.
  • Received exemplary reviews of work performed during the monitoring process.

Education

Associate of Arts - Teacher Assistant

San Antonio College
San Antonio, TX
05.2024

Skills

  • Fifteen years Customer Service and Service
  • 13 years Airline Travel Service Experience
  • Dynamic Team Player/ Results Driven
  • Excellent Communication/Conflict Resolution Skills
  • Flexible
  • Passion for travel
  • Energetic and enthusiastic
  • Travel agency accounting
  • Executive travel
  • Travel research
  • Reservations and ticketing
  • Ticket changes
  • Decision Making
  • Hotel accommodations
  • Classroom Organization
  • Effective Communication
  • Small Group Instruction
  • Conflict Resolution
  • Calm and Patient Demeanor

Additional Information

  • 757 Familiarization
  • Interviewing Southwest style
  • Complete two days in the field for Customer Service Agent
  • San Antonio Health and Wellness Committee
  • Completed One day in the field for Operations Agent

Writer

I am a self-published Author of Sweetest of Woes. 

Timeline

Insturctional Assistant

NEISD
12.2023 - Current

Airport Service Agent

Southwest Airlines
03.2015 - 11.2022

Customer Sales and Care Representative/SCOD

Southwest Airlines
08.2008 - 03.2015

Customer Service Representative

Clarke American
11.2003 - 01.2008

Customer Service Representative

Providian Bank Sales Verification Specialist
03.2001 - 06.2003

Customer Service Representative

Travelocity
09.1999 - 10.2001

Associate of Arts - Teacher Assistant

San Antonio College

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Yvette Marie G Covarrubias