Yvette Martinez
Poteet,TX
Summary
Skilled in customer service and data entry, I enhanced loyalty and streamlined processes at Alorica and other companies. My active listening and critical thinking resolved complex issues, boosting satisfaction. Achievements include managing high-stress situations and maintaining professionalism, demonstrating a strong commitment to excellence and positive customer outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica
04.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fan Experience Associate
Frost Bank Center
01.2023 - 04.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service Representative
Conduent Call Center
05.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Qurate Retail Group
02.2022 - 04.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Associate
Harris Connect
11.2015 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Theodore Roosevelt High School
5110 Walzem Rd08-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Conduent Call Center
05.2023 - 08.2023
Customer Service Representative
Alorica
04.2023 - 10.2024
Fan Experience Associate
Frost Bank Center
01.2023 - 04.2024
Customer Service Agent
Qurate Retail Group
02.2022 - 04.2023
Customer Service Associate
Harris Connect
11.2015 - 04.2022
High School Diploma -
Theodore Roosevelt High School
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