Yvette Mary Tangmoh Tiamoh

• Developed customer relationships and ensured satisfaction with services.
• Created detailed reports summarizing key performance indicators for management review.
• Provided customer service to clients through phone and email communication.
• Got new subscribers to MTN mobile money. Monthly target was caped at 50 new subscribers which was always met and surpassed on some months which paved the way to winning employees of the month for 4 times in a roll.
• Educate new subscribers who got engaged with MTN products and services
• Created mobile money accounts for new and existing subscribers for sending and receiving money to and from other MTN mobile money users
• Completed mobile money transactions for subscribers. Did deposit into mobile money accounts as requested by customers and did cash withdrawal from mobile money accounts as requested by customers
• Educated new clients on the functionality of Mobile money. The airtime service on recharge, mobile money deposit,mobile money withdrawal, various mobile money tariffs
• Completed airtime recharge for subscribers
• Provided daily reports to the super agent on the cash balance, daily number of transactions, daily new subscribers and monthly report on all transactions and subscribers.

• Used pallet jack to transport products from warehouse to the store
• Organised products into the various shelves in alphabetical and numerical order in the store
• Assisted customers in getting the particular products they need for customers who had doubts on different brands, sizes and prices of some products.
• Checkedout customers at the register as a cashier on some days
• Responded to customers' requests and help customer locate products around the store

Assisted other team members in job completion as there was staff shortage on some days and overtime was required