Yvette Santanna Ortiz

• Assists with the preparations of Sale Files and Folders including individual accounts attaching property research such as deeds, maps, lien holder information, surveys, updating addresses and regular and certified notice of sale.
• Maintains daily logs for Cost Tax payments from Counties, Taxpayers as well as receipts for payments.
• Assists Bureau Chief in the notification of Statute Changes, Updated Policies and Regulation Changes.
• Provides information regarding IPRA requests for Legal Division in regards to producing and redacting information from files.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
• Examined deeds, deeds of trust, liens, judgments, and easements.
• Processed and maintained title files, implementing security measures to protect all data.
• Supported title office administrative operations by performing Pre-Post Sales information.
• Analyzed real estate records to verify property facts and details.
• Evaluated documents to determine property ownership.
• Maintained regular communications with clients to discuss and resolve issues.

Providing technical assistance to taxpayers and attorneys in reference to Property Tax Auctions.

• Assisted customers in product selection and provided knowledgeable recommendations.
• Maintained organized merchandise displays to enhance store appearance and accessibility.
• Collaborated with team members to address customer inquiries and resolve issues promptly.
• Educated customers on product features, benefits, and proper usage techniques.
• Monitored inventory levels and restocked shelves to ensure product availability.
• Conducted regular cleaning and maintenance of assigned areas for a safe shopping environment.

• Reviewed property titles to ensure accuracy and compliance with regulations.
• Collaborated with attorneys to resolve title disputes and discrepancies.
• Examined chain of title to identify issues or defects that may affect marketability of the property.

• Operated cash register and handled customer transactions efficiently.
• Maintained cleanliness and organization of checkout area.
• Processed returns and exchanges according to store policy.
• Ensured accurate pricing and scanning of merchandise during sales.
• Collaborated with team members to enhance customer service experience.

• Conducted quality inspections to ensure service excellence across all sites.
• Complied with company policies, objectives and communication goals.
• Trained new employees on company policies and procedures.
• Fostered a positive and motivating work environment, leading to an increase in team morale.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Planned and prepared workflow schedules, delegating tasks for a 12 member team.
• Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
• Managed day-to-day operations, including supervision and assignment delegation fora 12 member team.
• Negotiated and closed deals with minimal oversight.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.

• Coordinated daily activities and schedules for staff to ensure smooth operations.
• Assisted in developing operational strategies to enhance team performance and efficiency.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Developed a system for tracking inventory and ordering supplies as needed.
• Implemented quality control procedures to enhance operational efficiency.

• Maintained high level of morale and team-work on production floor through frequent communication with 8 employees.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
• Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.

• Provided exceptional customer service to enhance dining experiences.
• Assisted in menu presentations and explained daily specials to guests.
• Processed customer orders accurately using POS systems for efficient transactions.
• Took orders for food and drinks and delivered them to guests.

• Worked alongside entire sculptural team in energetic and creative environment.
• Ensured compliance with production safety regulations.
• Monitored production processes for quality assurance purposes.

• Assisted customers with inquiries and resolved issues efficiently.
• Handled escalated calls and ensured satisfactory resolutions for customers.
• Answered customer inquiries and provided accurate information regarding products and services.

• Gathered time-sheets to prepare weekly payroll data for processing by payroll coordinator.
• Administered payroll for over 20 employees per year.
• Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
• Efficiently handled any payroll discrepancies with employees.
• Updated student's transcripts detailing latest information regarding grading system.

• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Provided administrative support to the Office Manager and other staff members.