Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Martinez

San Antonio,TX

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

28
28
years of professional experience

Work History

Manager

Sun Loan Company
San Antonio, TX
12.2002 - Current
  • Managed customer relationships and resolved inquiries effectively.
  • Trained staff on loan processing and customer service protocols.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted performance reviews for team members.

Pbx Operator

diabetes and glandular clinic
San Antonio, TX
10.1998 - 12.2002
  • Managed incoming calls and directed them to appropriate departments.
  • Resolved escalated customer inquiries through effective communication.
  • Resolved customer complaints related to PBX operations in a timely manner.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.

Registration Clerk

univeristy health system
San Antonio, TX
03.1997 - 12.2002
  • Registered patients and verified insurance information for accurate processing.
  • Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
  • Assisted patients with registration forms and answered inquiries regarding services.
  • Utilized electronic health record systems to update patient information promptly.
  • Processed payments and handled billing inquiries to ensure smooth transactions.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Greeted patients upon arrival and directed them to appropriate areas.
  • Performed data entry tasks to update patient information in the system.

Education

High School Diploma -

Sidney Lanier High School
San Antonio, TX
05-1987

Skills

  • Customer relationship management
  • Staff training
  • Data entry
  • Operational management
  • Goal setting
  • Verbal and written communication
  • Schedule preparation
  • Customer service
  • Clear communication
  • Financial management
  • Shift scheduling

Timeline

Manager

Sun Loan Company
12.2002 - Current

Pbx Operator

diabetes and glandular clinic
10.1998 - 12.2002

Registration Clerk

univeristy health system
03.1997 - 12.2002

High School Diploma -

Sidney Lanier High School

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