YVIS LEON
Winter Garden,FL
Summary
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration, contributing to business success and operational excellence.
Overview
17
17
years of professional experience
Work History
Dental Office Manager
Sage Dental
09.2024 - 03.2025
- Lead daily operations, financial performance, and team development to ensure efficiency and patient care excellence
- Drive revenue growth by analyzing performance metrics, implementing process improvements, and optimizing workflows
- Foster a collaborative and high-performing team culture through mentorship, training, and staff development
- Enhance patient experience by ensuring seamless scheduling, superior service, and adherence to company standards
- Oversee budgeting, expense management, and operational strategy to support business goals
- Strengthen leadership skills in communication, conflict resolution, and strategic decision-making to support practice success
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Practice Manager of Operations
Heartland Dental
08.2022 - 08.2024
- Drive revenue growth by analyzing performance metrics, implementing process improvements, and optimizing workflows
- Foster a collaborative and high-performing team culture through mentorship, training, and staff development
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
- Enhance patient experience by ensuring seamless scheduling, superior service, and adherence to company standards
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Oversee budgeting, expense management, and operational strategy to support business goals
- Coordinated staff training and development programs for improved workforce productivity.
- Strengthen leadership skills in communication, conflict resolution, and strategic decision-making to support practice success
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Reduced overhead costs through diligent budget management and resource allocation.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Dental Office Manager
GREENBERG DENTAL
05.2018 - 08.2022
- Managed insurance benefits and patient communications, ensuring accurate explanations, resolving inquiries, and enhancing the overall patient experience
- Delivered high-level customer service by providing clear, detailed benefit breakdowns and assisting patients with appointment scheduling
- Optimized financial processes by efficiently handling patient payments and collections, contributing to office revenue goals
- Utilized Dentrix effectively to maintain accurate, organized, and confidential patient records, streamlining office operations
Sales Associate
Armani Exchange
06.2017 - 04.2018
- Consistently ranked as a top sales associate nationwide, maintaining leading sales performance since joining the company
- Led, trained, and motivated team members to foster a positive work environment and drive sales success
- Contributed to achieving and exceeding team sales goals through strong leadership, collaboration, and strategic customer engagement
Cashier Sales
Adrenalina - Extrema
01.2014 - 07.2015
- Assisted customers with merchandise selection, providing exceptional service to enhance the shopping experience
- Processed transactions accurately and efficiently, handling payments and ensuring a smooth checkout process
- Maintained inventory organization, restocked merchandise, and conducted stock checks to support store operations
Assistant to the office of national and international relations
Instituto Nacional de Investigaciones Agricolas
01.2008 - 12.2013
- Organized administrative documentation and managed follow-ups on international projects to ensure timely execution
- Conducted market research to identify the best business opportunities and negotiate favorable deals
- Led the office team in tracking project progress, ensuring deadlines were met through regular meetings and follow-ups
Education
Lic. - Social Communication in Journalist and audiovisual
Universidad Bicentenaria de Aragua
Maracay, Aragua01.2011
High School Diploma - undefined
U.E Colegio Humboldt
Maracay, Aragua01.2001
Skills
- Practice Management
- Treatment Planning
- Motivational skills
- Human resources
- Scheduling and coordinating
- Professional and courteous
- Teamwork and collaboration
- Negotiation and conflict resolution
- Business administration
Languages
Spanish
Bilingual
Timeline
Dental Office Manager
Sage Dental
09.2024 - 03.2025
Practice Manager of Operations
Heartland Dental
08.2022 - 08.2024
Dental Office Manager
GREENBERG DENTAL
05.2018 - 08.2022
Sales Associate
Armani Exchange
06.2017 - 04.2018
Cashier Sales
Adrenalina - Extrema
01.2014 - 07.2015
Assistant to the office of national and international relations
Instituto Nacional de Investigaciones Agricolas
01.2008 - 12.2013
High School Diploma - undefined
U.E Colegio Humboldt
Lic. - Social Communication in Journalist and audiovisual
Universidad Bicentenaria de Aragua
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