Yvon Mercier
Rochester
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
11
11
years of professional experience
Work History
CNA
The Jewish Home Of Rochester
01.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Medical Liason
Epilepsy Pralid
06.2017 - 01.2023
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Monitored, communicated and coordinated objectives of Epilepsy Pralid.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
Cashier Team Lead
Walmart
01.2013 - 06.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
No Degree - Early Childhood Education
Alfred University
Alfred, NYSkills
- Complex Problem-Solving
- Compassionate Communication
- Maintaining Confidentiality
- Feeding Assistance
- Time Management
- Multitasking Abilities
Languages
French
Native or Bilingual
Timeline
CNA
The Jewish Home Of Rochester
01.2023 - Current
Medical Liason
Epilepsy Pralid
06.2017 - 01.2023
Cashier Team Lead
Walmart
01.2013 - 06.2017
No Degree - Early Childhood Education
Alfred University
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