Yvonda Roberts-Whitfield
Gloucester,VA
Summary
Highly organized employee with a keen eye for detail, dedicated to delivering exceptional results in every task. Possesses a diverse work history and the ability to quickly adapt and learn new skills and procedures. Aims to secure a position where acquired skills can be effectively utilized to fulfill employer's needs and maximize potential.
Overview
27
27
years of professional experience
Work History
Ministry Childcare Director
StartingPoint Academy
06.2023 - Current
- Received and responded to future student inquires via Line Leader Platform
- Maintained flexibility
- Promoted academy via 2 social media platforms, school website and several local community organizations.
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Managed program paperwork and child records to comply with state requirements.
- Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Housing Advocate/Administration Assistant
Gloucester United Emergency Shelter
06.2021 - 06.2023
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Conducted thorough assessments of client needs to develop tailored plans aimed at achieving long-term housing stability.
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Aided homeless clients in completing necessary applications for social service programs
- Compiled monthly data reports
- Maintained monthly case management on numerous homeless clients
- Sustained social media platform content
- Drafted monthly newsletter for whole organization
- Organized volunteer signups for winter overnight shelter, day shelter lunches and day shelter housekeeping tasks
- Applied for one nonprofit grants.
- Advocated for clients facing discrimination within the housing market based on race, disability status, or other protected characteristics.
Home Health Caregiver
Visiting Angels NNMP
02.2018 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Business Manager/Receptionist
Heart Felt Touch Massage Therapy, LLC
11.2017 - 01.2018
- Customer Service tasks
- Processing customers payments for services
- Employee Scheduling
- Payroll Submission
- Data Entry
- Maintain cleanliness of building
- Assist in preparation of massage rooms.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Main Receptionist
Little Lights Childcare Center
01.2010 - 01.2012
- Optimized internal communication channels by distributing relevant information from department heads to appropriate staff members promptly.
- Maintained an organized workspace for increased productivity by keeping the reception area clean and wellstocked.
- Contributed to office efficiency by accurately filing documents, sorting mail, and updating contact lists regularly.
- Enhanced families satisfaction by efficiently managing front desk operations and promptly addressing inquiries.
- Streamlined office communications through effective management of phone calls, emails, and mail correspondence.
- Prioritized urgent matters for immediate attention while ensuring all other tasks were completed within specified timeframes.
Public Assistance Caseworker
Division of Family and Children
09.1997 - 01.2005
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Develop resource information packet for clients
- Maintain working relationships with Child Service Department
- Applying basic counseling skills including active listening, role modeling, and motivation while conducting client interviews.
- Assessed needs of each client and recommended appropriate services and resources.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Education
Bachelor of Science - General Studies
Indiana University-Purdue University FW, Fort Wayne, IN
05.2010
Associates of Science and Associates of Arts - Human Services, Liberal Arts – Child Development Emphasis
Fresno City College, Fresno, CA
05.1997
Skills
- Safety regulations compliance
- Staff hiring
- Administrative Functions
- Staff Management
- Parental engagement
- Professional ethics
- Staff Supervision
- Regulatory Compliance
- Documentation and Recordkeeping
- Interpersonal Communication
- Enrollment procedures
- Critical Thinking
- Multitasking Abilities
Timeline
Ministry Childcare Director
StartingPoint Academy
06.2023 - Current
Housing Advocate/Administration Assistant
Gloucester United Emergency Shelter
06.2021 - 06.2023
Home Health Caregiver
Visiting Angels NNMP
02.2018 - 05.2023
Business Manager/Receptionist
Heart Felt Touch Massage Therapy, LLC
11.2017 - 01.2018
Main Receptionist
Little Lights Childcare Center
01.2010 - 01.2012
Public Assistance Caseworker
Division of Family and Children
09.1997 - 01.2005
Bachelor of Science - General Studies
Indiana University-Purdue University FW, Fort Wayne, IN
Associates of Science and Associates of Arts - Human Services, Liberal Arts – Child Development Emphasis
Fresno City College, Fresno, CA
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