Yvonda Roberts-Whitfield
Gloucester,VA
Summary
Highly organized employee with a keen eye for detail, dedicated to delivering exceptional results in every task. Possesses a diverse work history and the ability to quickly adapt and learn new skills and procedures. Aims to secure a position where acquired skills can be effectively utilized to fulfill employer's needs and maximize potential.
Overview
27
27
years of professional experience
Work History
Ministry Childcare Director
StartingPoint Academy
Gloucester, VA
06.2023 - Current
- Received and responded to future student inquires via Line Leader Platform
- Maintained flexibility
- Promoted academy via 2 social media platforms, school website and several local community organizations.
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Managed program paperwork and child records to comply with state requirements.
- Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Housing Advocate/Administration Assistant
Gloucester United Emergency Shelter
Gloucester, VA
06.2021 - 06.2023
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Conducted thorough assessments of client needs to develop tailored plans aimed at achieving long-term housing stability.
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Aided homeless clients in completing necessary applications for social service programs
- Compiled monthly data reports
- Maintained monthly case management on numerous homeless clients
- Sustained social media platform content
- Drafted monthly newsletter for whole organization
- Organized volunteer signups for winter overnight shelter, day shelter lunches and day shelter housekeeping tasks
- Applied for one nonprofit grants.
- Advocated for clients facing discrimination within the housing market based on race, disability status, or other protected characteristics.
Home Health Caregiver
Visiting Angels NNMP
Kilmarnock, VA
02.2018 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Business Manager/Receptionist
Heart Felt Touch Massage Therapy, LLC
Gloucester, VA
11.2017 - 01.2018
- Customer Service tasks
- Processing customers payments for services
- Employee Scheduling
- Payroll Submission
- Data Entry
- Maintain cleanliness of building
- Assist in preparation of massage rooms.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Main Receptionist
Little Lights Childcare Center
Gloucester, VA
01.2010 - 01.2012
- Optimized internal communication channels by distributing relevant information from department heads to appropriate staff members promptly.
- Maintained an organized workspace for increased productivity by keeping the reception area clean and wellstocked.
- Contributed to office efficiency by accurately filing documents, sorting mail, and updating contact lists regularly.
- Enhanced families satisfaction by efficiently managing front desk operations and promptly addressing inquiries.
- Streamlined office communications through effective management of phone calls, emails, and mail correspondence.
- Prioritized urgent matters for immediate attention while ensuring all other tasks were completed within specified timeframes.
Public Assistance Caseworker
Division of Family and Children
Fort Wayne, IN
09.1997 - 01.2005
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Develop resource information packet for clients
- Maintain working relationships with Child Service Department
- Applying basic counseling skills including active listening, role modeling, and motivation while conducting client interviews.
- Assessed needs of each client and recommended appropriate services and resources.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Education
Bachelor of Science - General Studies
Indiana University-Purdue University FW, Fort Wayne, IN
05.2010
Associates of Science and Associates of Arts - Human Services, Liberal Arts – Child Development Emphasis
Fresno City College, Fresno, CA
05.1997
Skills
- Safety regulations compliance
- Staff hiring
- Administrative Functions
- Staff Management
- Parental engagement
- Professional ethics
- Staff Supervision
- Regulatory Compliance
- Documentation and Recordkeeping
- Interpersonal Communication
- Enrollment procedures
- Critical Thinking
- Multitasking Abilities
Timeline
Ministry Childcare Director
StartingPoint Academy
06.2023 - Current
Housing Advocate/Administration Assistant
Gloucester United Emergency Shelter
06.2021 - 06.2023
Home Health Caregiver
Visiting Angels NNMP
02.2018 - 05.2023
Business Manager/Receptionist
Heart Felt Touch Massage Therapy, LLC
11.2017 - 01.2018
Main Receptionist
Little Lights Childcare Center
01.2010 - 01.2012
Public Assistance Caseworker
Division of Family and Children
09.1997 - 01.2005
Bachelor of Science - General Studies
Indiana University-Purdue University FW, Fort Wayne, IN
Associates of Science and Associates of Arts - Human Services, Liberal Arts – Child Development Emphasis
Fresno City College, Fresno, CA