Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonna Irankunda

Phoenix,AZ

Summary

Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.

Overview

5
5
years of professional experience

Work History

Medical Assistant Student Intern

HonorHealth
08.2025 - 09.2025
  • Assisted healthcare professionals in patient examinations and procedures to ensure efficient workflow.
  • Recorded patient history and vital signs accurately to support clinical assessments.
  • Managed appointment scheduling and follow-up calls to enhance patient experience.
  • Maintained the cleanliness and organization of examination rooms to promote safety standards.
  • Administered basic medical tests, including blood pressure checks and glucose monitoring, ensuring precision in results.
  • Collaborated with team members to streamline administrative processes, improving overall efficiency in the clinic.
  • Facilitated communication between patients and healthcare providers to address concerns promptly and effectively.
  • Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
  • Gained valuable hands-on experience through daily interactions with patients, medical staff, and administrative personnel.
  • Enhanced patient care by assisting medical professionals with various tasks and procedures.
  • Completed EKGs and other tests based on patient presentation in office.
  • Completed EKGs and other tests based on patient presentation in the office.

Manager on Duty

Whataburger
02.2025 - Current
  • Supervised daily operations, ensuring compliance with safety and service standards.
  • Trained and mentored staff, fostering a collaborative work environment.
  • Managed inventory levels, optimizing stock availability and minimizing waste.
  • Streamlined scheduling processes, enhancing team productivity and coverage.
  • Resolved customer issues promptly, maintaining high satisfaction levels.
  • Conducted performance evaluations, providing feedback to improve team effectiveness.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.s.

Team Leader

Whataburger
11.2022 - Current
  • - Held the position of Team Leader at Whataburger for 2 years.
  • - Managed a team of employees, delegating tasks, providing training and guidance, and ensuring smooth operations during shifts.
  • - Demonstrated strong leadership skills in handling customer inquiries and resolving issues to ensure customer satisfaction.
  • - Maintained a clean and organized restaurant environment, adhering to company standards and sanitation guidelines.
  • - Collaborated with colleagues to achieve team goals, improve efficiency, and maintain a positive work environment.
  • - Assisted in inventory management, ordering supplies, and tracking food costs to optimize profitability
  • - Strong leadership and communication skills
  • - Excellent customer service abilities
  • - Teamwork and collaboration
  • - Ability to work in a fast-paced environment
  • - Problem-solving and decision-making skills.

Team Member

Whataburger
01.2021 - 11.2022
  • Worked as a team member at Whataburger for 1 year.
  • Successfully handled various responsibilities including customer service, food preparation, and maintaining cleanliness and sanitation in the restaurant.
  • Demonstrated strong leadership skills in leading a team of employees, delegating tasks, and ensuring smooth operations during shifts.
  • Provided excellent customer service, addressed customer inquiries and concerns, and ensured customer satisfaction.
  • Collaborated with colleagues to achieve team goals and maintain a positive work environment.
  • Developed strong communication and teamwork skills while working in a fast-paced, high-pressure environment.
  • Skills:
  • Communication skills
  • - Excellent customer service abilities
  • - Teamwork and collaboration
  • - Ability to work in a fast-paced environment
  • - Attention to detail and multitasking abilities

Education

High School Diploma -

Camelback High School
Phoenix, AZ

High School Diploma - Medical Assistance

Maricopa Community Colleges, Gateway Community College
Phoenix
09-2025

Skills

  • Business professionalism
  • Engaging team collaborator
  • Driven on meeting job expectations
  • Easy to work with
  • Fast learner
  • Compassionate caregiver
  • CPR Certified
  • First Aid Certified
  • Food Handling Certified
  • Vital signs
  • Rooming patients
  • Early Childhood education
  • Ear irrigation lavage
  • Visual acuity
  • Patient coaching
  • Fecal occult blood test
  • Administering vaccines
  • Urinalysis

Timeline

Medical Assistant Student Intern

HonorHealth
08.2025 - 09.2025

Manager on Duty

Whataburger
02.2025 - Current

Team Leader

Whataburger
11.2022 - Current

Team Member

Whataburger
01.2021 - 11.2022

High School Diploma -

Camelback High School

High School Diploma - Medical Assistance

Maricopa Community Colleges, Gateway Community College

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