Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Yvonna McCoy

Grundy,VA

Summary

Centralized scheduling professional with deep expertise in coordinating schedules, managing appointments, and streamlining operations. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in time management, communication, and problem-solving, bringing positive and proactive approach to workplace dynamics.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Centralized Scheduler

Buchanan General Hospital
04.2023 - Current
  • Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
  • Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
  • Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
  • Reduced no-show rates by providing appointment reminders via phone, email, and text message.
  • Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
  • Coordinated pre-appointment requirements such as pre-authorizations or lab work for streamlined patient experiences on the day of their visit.
  • Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
  • Followed up with patients to reschedule missed appointments.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
  • Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.

Home Health Aide

Alliance Coal Company
06.2014 - 04.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Scheduled and coordinated medical appointments.

Education

Certificate of Technical Studies - Medical Coding

Southwest Virginia Community College
Cedar Bluff, VA
05-2021

Medical Assisting

Keiser University
Fort Lauderdale, FL
05-2014

Skills

  • Ensuring data privacy
  • Efficient time management
  • Data entry accuracy
  • Client support
  • Effective problem resolution
  • Effective time management
  • Strong attention to detail
  • Clear and concise communication
  • Strong focus on accuracy
  • Experience with electronic health record systems
  • Timely follow-up communication
  • Patient appointment management

Certification

  • CNP - Certified Notary Public for Virginia

Timeline

Centralized Scheduler

Buchanan General Hospital
04.2023 - Current

Home Health Aide

Alliance Coal Company
06.2014 - 04.2023

Certificate of Technical Studies - Medical Coding

Southwest Virginia Community College

Medical Assisting

Keiser University

Similar Profiles

CREATE PROFILE
Yvonna McCoy