Yvonna Molina
Eugene,OR
Summary
Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.
Overview
9
9
years of professional experience
Work History
Operator
Oregon Taxi
08.2022 - Current
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Home Care Provider
Senior And Disabled Services
09.2020 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Customer Sales and Service Expert
California Psychics
01.2018 - 09.2020
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, .
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
Sykes Call Center
08.2014 - 09.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Education
Biology
Midland College
Midland, TX05.2007
Business Systems Training Certificate
Midland College
Midland, TX08.2005
High School Diploma -
Midland Senior High School
Midland, TX05.2005
Skills
- Customer Support (10 years)
- Strategic Selling
- Productivity Maximization
- Call Center Operations
- Telemarketing Expertise (10 years)
Timeline
Operator
Oregon Taxi
08.2022 - Current
Home Care Provider
Senior And Disabled Services
09.2020 - 07.2022
Customer Sales and Service Expert
California Psychics
01.2018 - 09.2020
Customer Care Representative
Sykes Call Center
08.2014 - 09.2017
Biology
Midland College
Business Systems Training Certificate
Midland College
High School Diploma -
Midland Senior High School
Similar Profiles
Ludiere NazereLudiere Nazere
Taxi Driver at Yellow Taxi Cab & Taxi ServicesTaxi Driver at Yellow Taxi Cab & Taxi Services
GLENN M. FEESTGLENN M. FEEST
Fraud Investigator at State of Oregon - Oregon EmploymentFraud Investigator at State of Oregon - Oregon Employment
Jeremiah PerryJeremiah Perry
Court Operations Specialist at State Of Oregon - Oregon Judicial DepartmentCourt Operations Specialist at State Of Oregon - Oregon Judicial Department
Connor PoulsenConnor Poulsen
Soccer Referee at UYSASoccer Referee at UYSA
Alena LeeAlena Lee
Budtender at Sweet Tree FarmsBudtender at Sweet Tree Farms