Yvonne Alvarez
Laredo,TX
Summary
Resourceful Ocean Import Coordinator known for high productivity and efficient task completion. Specialize in customs compliance, freight negotiation, and shipment tracking. Excel in time management, problem-solving, and communication, ensuring seamless import processes. Committed to driving operational success through proactive collaboration and strategic planning.
Overview
25
25
years of professional experience
Work History
Ocean Import Coordinator
Nippon Express USA
Laredo, TX
01.2024 - Current
- Monitored and tracked shipments on a daily basis to ensure timely delivery of goods.
- Prepared documents such as commercial invoices, packing lists, and bill of ladings.
- Coordinated with freight forwarders to arrange ocean transportation services for clients.
- Ensured accuracy in all shipping documentation prior to submitting them to customs authorities.
- Conducted research on ports, taxes, tariffs, and other regulations related to international trade.
- Processed export declarations for customs clearance purposes.
- Interacted with customers via phone and email regarding the status of their orders.
- Maintained accurate records pertaining to import and export activities in the company's database system.
- Resolved discrepancies related to shipment delays or damaged goods by liaising with carriers and suppliers.
- Assisted in negotiating rates with carriers for best terms and conditions for clients' shipments.
- Provided updates on arrival time estimates of vessels at destination port based on sailing schedules.
- Verified that cargo was loaded according to instructions before vessel departure from loading port.
- Analyzed data trends such as volume utilization, transit times, and shipment costs.
- Managed communication between internal departments and external parties.
- Reviewed contracts with vendors for compliance with applicable laws and regulations.
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Coordinated daily transfer shipments with proper documentation logs.
- Complied with regulatory guidelines to maintain certifications.
- Updated import, FTZ, and CTPAT manuals to comply with governmental regulations.
- Monitored shipments and obtained clearance from customs and other agencies.
- Cleared goods through customs and verified delivery to client destinations.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
Assistant Manager
Load Transfer Services
Laredo, TX
12.2017 - 01.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Accounting Associate
MOL Logistics
Laredo, Texas
04.2014 - 10.2017
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Office Assistant
Nippon Express USA
Laredo, TX
02.2000 - 07.2012
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Monitored office expenses and submitted purchase requests.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Supported the planning and execution of corporate events and meetings.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Organized and scheduled meetings and appointments for management.
- Assisted with preparing and editing company correspondence and presentations.
- Conducted research and compiled data for reports and projects.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated internal communication by distributing memos and announcements.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Completed and mailed contracts, invoices or checks.
- Inventoried and ordered materials, supplies and services.
- Trained staff members to perform work activities and use computer applications.
- Processed and prepared business or government forms and expense reports.
Education
Some College (No Degree) -
Laredo Community College
Skills
- Shipping documentation
- Problem resolution
- Invoicing and billing
- Carrier negotiations
- Freight forwarding
- International shipments
- Customs regulations compliance
- Shipping quotes
- Effective communication
- Documentation review
- Tracking shipments
- Logistics management
- Customs compliance
- Accurate data entry
- Operational process flows
- Invoice verification
Timeline
Ocean Import Coordinator
Nippon Express USA
01.2024 - Current
Assistant Manager
Load Transfer Services
12.2017 - 01.2022
Accounting Associate
MOL Logistics
04.2014 - 10.2017
Office Assistant
Nippon Express USA
02.2000 - 07.2012
Some College (No Degree) -
Laredo Community College
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