Yvonne Anorve
Aubrey,TX
Summary
Dynamic and results-driven professional with a strong background in service operations and transportation. At Tom Thumb Food Stores, I resolved customer complaints effectively while enhancing team performance through training and supervision. Proficient in vehicle inspections and route planning, I excel in delivering exceptional customer service and maintaining safety standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Driver
Global Parking
01.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Trainer
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Service Operations Manager
Tom Thumb Food Stores
12.2020 - 11.2024
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handle cash flow, till audit's, balance tills, and safe audit's.
Supervisor
HMSHost
09.2020 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Maintained count of liquor
- Observed that all food was dated and rotated.
Caregiver
Self-employed
02.2018 - 08.2020
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-1988
Skills
- Safe driving practices
- Friendly and outgoing
- Time management
- Route planning
- DOT compliance
- Vehicle inspections
- Driving and transportation
- Passenger support
- Passenger assistance
- Inclement weather driving
- Customer service
- Safe driving techniques
- Defensive driving
Languages
Spanish
Full Professional
Timeline
Driver
Global Parking
01.2025 - Current
Service Operations Manager
Tom Thumb Food Stores
12.2020 - 11.2024
Supervisor
HMSHost
09.2020 - 07.2023
Caregiver
Self-employed
02.2018 - 08.2020
High School Diploma -
Bell Gardens High School
Similar Profiles
Dawn LapkaDawn Lapka
Shuttle Operator at Global ParkingShuttle Operator at Global Parking
ALI ALHAYDERALI ALHAYDER
Valet Driver at Global parking systemsValet Driver at Global parking systems
Suamy GonzalesSuamy Gonzales
Customer Service Representative at Global Parking OperationsCustomer Service Representative at Global Parking Operations