Yvonne Baker
Waterbury,CT
Summary
Experienced in customer support with a strong focus on detail and adherence to company policies. Proven ability to enhance customer satisfaction and retention through effective communication and relationship-building skills. Thrives in fast-paced environments, quickly resolving customer concerns while meeting business objectives. Committed to contributing to company growth and maintaining high standards of service.
Overview
27
27
years of professional experience
Work History
Patient Care Taker
Charter Oak Home Care
04.2024 - Current
- Provided compassionate care to patients, ensuring comfort and dignity throughout daily activities.
- Assisted in implementing patient care plans, collaborating with healthcare professionals for optimal outcomes.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Educated patients and families on health management, promoting wellness and independence.
- Maintained accurate patient records, ensuring compliance with regulatory standards and confidentiality protocols.
- Coordinated with multidisciplinary teams to enhance patient experience and streamline care delivery.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
Certified Medical Assistant
Physicians for Women's Health
09.2010 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Ordered medical supplies from vendors to keep par levels in acceptable range.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Customer Service Associate
UPS
02.1999 - 07.2005
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Skilled in Chemical Handling.
- Sort inbound and outbound packages to customers.
Education
Some College (No Degree) - Medical Assisting, Office Assist
Butler Business School Inc
Bridgeport, CTSkills
- Inbound and outbound calling
- Warehouse operations support
- MS Office proficiency
- Inventory analysis
- Verbal communication skills
- Call center experience
- Technological proficiency
- Chemical handling expertise
- Data entry accuracy
- Typing proficiency
Timeline
Patient Care Taker
Charter Oak Home Care
04.2024 - Current
Certified Medical Assistant
Physicians for Women's Health
09.2010 - Current
Customer Service Associate
UPS
02.1999 - 07.2005
Some College (No Degree) - Medical Assisting, Office Assist
Butler Business School Inc