Yvonne Banker
Spencer,TN
Summary
Proven Sales Consultant at Progressive Direct Insurance, adept in consultative sales and CRM proficiency, excels in fostering customer relationships and leveraging industry trends for strategic sales growth. Achieved significant sales increases by mastering product knowledge and persuasive communication, demonstrating a keen ability to exceed targets through effective sales strategies and time management. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Consultant
Progressive Direct Insurance
05.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Insurance Agent
Direct Auto Insurance
07.2022 - 04.2023
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Cross-sold insurance products to existing clients to reach sales targets.
- Met with customers to provide information about available products and policies.
Customer Service Representative
Big Lots Stores, Inc.
11.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Home Health Aide
Public Partnerships, PPL
09.2014 - 06.2021
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
Cashier
A & H Mini Mart
03.2012 - 07.2014
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Office Assistant
Houston's Woodworking
06.2002 - 03.2012
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Education
GED -
Van Buren County High School
Spencer05.2002
Skills
- Community Networking
- Product and service knowledge
- Industry Trends
- Demonstrations
- Customer Relationship Management
- Consultative Sales
- Time Management
- Persuasive Communication
- Sales Strategies
- Closing Techniques
- CRM proficiency
- Sales proposal creation
Certification
- Insurance Producer License - 07-2022-Present
Timeline
Sales Consultant
Progressive Direct Insurance
05.2023 - Current
Insurance Agent
Direct Auto Insurance
07.2022 - 04.2023
Customer Service Representative
Big Lots Stores, Inc.
11.2021 - 07.2022
Home Health Aide
Public Partnerships, PPL
09.2014 - 06.2021
Cashier
A & H Mini Mart
03.2012 - 07.2014
Office Assistant
Houston's Woodworking
06.2002 - 03.2012
GED -
Van Buren County High School
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