Yvonne Barela
Pasadena,CA
Summary
Personable Call Center Representative offering 20 years of experience resolving account and service concerns for members. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
18
18
years of professional experience
Work History
Member Service RepresentativeIII/Call Center
Los Angeles Federal Credit Union
10.2010 - 10.2017
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Member Service Representative III
Wescom Credit Union
02.2000 - 01.2009
- Responded to customer calls and emails to answer questions about products and services.
- Cross-sold bank services and products to uplift customer investments.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
GED - Business Banking
Belmont High School, CA
City Of Los Angeles, CA06.1986
Skills
- Sales expertise
- Problem-solving skills
- Inbound phone calls
Timeline
Member Service RepresentativeIII/Call Center
Los Angeles Federal Credit Union
10.2010 - 10.2017
Member Service Representative III
Wescom Credit Union
02.2000 - 01.2009
GED - Business Banking
Belmont High School, CA
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