Summary
Work History
Skills
Timeline
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Yvonne Bell

Nashville,TN

Summary

Proven to enhance guest satisfaction and team efficiency at Double Tree Hotel by Hilton, I bring a blend of exceptional customer service and strong organizational skills. Leveraging dependability and a keen eye for detail, I've significantly contributed to creating inviting environments and streamlining training processes, ensuring high standards of cleanliness and team preparedness.

Work History

Lobby Attendant

Double Tree Hotel By Hilton
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
  • Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
  • Trained new Lobby Attendants on company policies, procedures, and best practices for delivering excellent customer service.
  • Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
  • Participated in hotel-wide safety drills and training sessions, maintaining preparedness for emergency situations.
  • Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
  • Assisted in setting up event spaces within the hotel, contributing to successful meetings and conferences held onsite.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.

Housekeeping Room Attendant

Double Tree Hotel By Hilton
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Training Supervisor

Doubletree By Hilton Hotel
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Updated employees with latest policies, procedures and compliance standards.
  • Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
  • Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Assessed new employee skills and strengths to provide customized training.

Laundry Attendant

Fairfield Inn and Suites Hotel in the Gulci
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.

Skills

  • Dependability
  • Strong organization
  • Discretion and confidentiality
  • Guest relations
  • Assertiveness
  • Cross-cultural sensitivity
  • Excellent customer service
  • Strong work ethic
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Reliability

Timeline

Lobby Attendant

Double Tree Hotel By Hilton

Housekeeping Room Attendant

Double Tree Hotel By Hilton

Training Supervisor

Doubletree By Hilton Hotel

Laundry Attendant

Fairfield Inn and Suites Hotel in the Gulci

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Yvonne Bell