Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yvonne Bell

Yvonne Bell

Baltimore

Summary

Dynamic Store Manager with a proven track record. Excelling in sales training and employee engagement. Expert in strategic merchandising and loss prevention, achieving significant sales growth through innovative initiatives. Adept at coaching and mentoring, fostering a collaborative team environment that drives operational success and enhances customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager/Trainer

Goodwill Chesapeake
04.2024 - 03.2025
  • Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
  • Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
  • Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
  • Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
  • Increased store sales by implementing strategic merchandising plans and visual displays.
  • Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.

Store Manager/ Trainer

Family Dollar/ Dollartree
05.2014 - 04.2023
  • Developed a comprehensive training program for new store managers, resulting in improved performance and faster onboarding.
  • Negotiated contracts with vendors to secure favorable pricing on products, improving profit margins significantly.
  • Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
  • Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
  • Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
  • Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
  • Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
  • Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
  • Launched successful loyalty programs at multiple locations, encouraging repeat business from satisfied customers.
  • Spearheaded recruitment efforts in hiring highly-skilled retail professionals who contributed to the overall success of the stores.
  • Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
  • Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
  • Established relationships with local businesses and community organizations to promote brand awareness and forge strategic partnerships.
  • Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
  • Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
  • Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
  • Increased store sales by implementing strategic merchandising plans and visual displays.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Supervised and effectively trained Number employees to decrease process lags and boost productivity.
  • Opened and closed store Number days per week.

Deli Manager / Trainer

Food Lion
02.2010 - 11.2013
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.

General Manager

Fas Mart
01.2012 - 03.2013
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Caterer

Self-employed
12.2000 - 10.2010
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.

Education

High School Diploma -

Kenwood High School
Baltimore, MD
06.1986

Skills

  • Store operations
  • Health and safety
  • Coaching and mentoring
  • Recruitment and hiring
  • Task delegation
  • Brand awareness
  • Sales training
  • Compliance management
  • Staff scheduling
  • Merchandise planning
  • Sales analysis
  • Promotions and events
  • Employee engagement
  • Shelf stocking
  • Customer engagement
  • Cashiering
  • Cash management
  • Team building
  • Coaching
  • Visual merchandising
  • Employee coaching
  • Loss prevention
  • Store leadership
  • Manager training
  • Employee training and hiring
  • Teamwork

Certification

DOT Forklift Certification

Timeline

Store Manager/Trainer

Goodwill Chesapeake
04.2024 - 03.2025

Store Manager/ Trainer

Family Dollar/ Dollartree
05.2014 - 04.2023

General Manager

Fas Mart
01.2012 - 03.2013

Deli Manager / Trainer

Food Lion
02.2010 - 11.2013

Caterer

Self-employed
12.2000 - 10.2010

High School Diploma -

Kenwood High School

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Yvonne Bell